We really wanted to review this place better however the service combined with the food led to a lesser than anticipated experienced. There were two waiters on tonight - one obviously new and very nervous, one more experienced and blunt.
Our experience began with a short, sharp and shiny (minus the shiny) phone call to make the reservation - the person who answered the phone seemed disinterested and cold. She did not repeat the booking, in fact I had to repeat the booking to her myself to ensure it was correct.
Upon arriving we overheard a couple who stated that they had booked not have a table reserved for them, and were then asked to confirm that we were there for a table of 4 (we booked for 2).
To begin our seated experience, we waited 20 minutes until the table was cleared of the previous guests mess. Drinks arrived quickly however were spilt all over the table by the shaky waiter. We had to ask to receive menus (given one between two). The newer waiter proceeded to take the menus despite not taking our food order. We then waited 60 minutes before we had to flag down a waiter and state that we would like to order. During this time we observed three tables who had arrived after us reviewed their food and leave, with complimentary drinks to say thanks for the wait.
One hour and 30 minutes after arriving we received our food - overall the food was “okay” however was on par with a home cooked meal, store bought pasta and all.
After finishing our meal we decided to cut to the chase and head to the bar to pay. The senior waiter stated that they were understaffed and put our meal through with no compensation, even though other tables had received free drinks.
We totally understand that busy nights and few staff makes things difficult, but our overall experience was quite poor and I feel as though the excuse of being understaffed/having new staff on doesn’t quite cut it. See less
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