If i could give this place zero stars, i would. This place has horrible service and their staffs have terrible attitude (particularly this male staff who treated me horribly and the female staff who just stood there and did absolutely nothing but smile). The food quality has downgraded since i last went and i use to be a regular customer which is saying something. However, i will no longer return after a male staff demanded to see my phone and deleted pictures off it which is ridiculous as it was merely a picture/video of the store that i was going to promote on my food blog (this was before i tasted the burgers and saw a drastic decrease in quality). He would not let me leave until he deleted the photo/video off my phone which is an act of harrassment and an invasion of my privacy. As a burger joint which charges overprice for mediocre burgers, this place isn't worth spending a dime.
Go to KFC or Pauls Hamburger in Sylvania because the burgers and service are 100 times better. The southern bird burger i bought was dry due to the lack of sauce. This place is clearly trying to be cheap as they have clearly cut down on their quality and ingredients despite charging the same price. The onions were extremely bitter and overall the four burgers which I purchased for my family tasted plain. We also waited for a long time too and our sweet potato fries were soggy. They have also reduced their servings from the last time we went (I use to go once a week). Save your money and don't support a place that has no proper etiquette, manners and business sense.
Don't run a business if you can't treat your customers properly - especially the locals. The actions of your male staff was clearly an act of personal violation/ harassment. In particular, when I told him that I would never come again despite being a regular customer - his response of "Good, don't come back" after running and looking like he wanted to attack me from the window of your shop, shows the lack of professionalism from your staff. Absolutely horrendous and impudent service from such ignorant staffs who lack basic manners. 0/10 would not recommend.
During a difficult time for small businesses, this is not how you should treat your customers, especially long-term ones. Looking forward to the day you close down because you clearly cannot run a business with such rude attitude and service.
Don't be fooled by their high reviews here, the quality of their service and food has significantly downgraded since. I will never return again and have told my friends and family who either live or do not live in the suburb to do the same. See less
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