We showed up around 7pm on Thursday 25/2. There were about 3 groups of people inside at 3 different tables and a handful of people sitting at the tables outside. In other words, there were more than a couple customers, but the place was by no means "packed".
My wife and I stood at the front and waited as directed to by the prominent "Please Wait to be Seated" sign that was displayed just inside the front door to the left against the wall. We stood there for a solid 10 minutes without any acknowledgement whatsoever by the staff. Two men working the bar had made eye contact with us multiple times, as did what appeared to be female staff standing near them by the bar with little to do (?), along with one wait staff who repeatedly walked over to a table near us to bring food to seated customers, and even walked past us to tend to some people outside.
No approaching us, no verbal acknowledgement, no "hello", no "someone will be with you in a moment". No nothing. I can't emphasize enough that this place isn't large enough nor was it busy enough that we would have somehow accidentally been overlooked whilst standing at the door. The fact that several staff looked right at us multiple times over the course of several minutes without uttering a word when it was plainly obvious that we were customers waiting to be seated made it all the more bizarre and downright rude. After roughly ten minutes my wife gave up and went outside while I stayed and waited for another 8 minutes.
It was plainly obvious by that point that we weren't welcome there for reasons I will never understand, so we left bewildered and appalled at the total lack of customer service on display at this restaurant and we took our business elsewhere.
This is a business that advertises themselves online as having a "well respected reputation", as being "the only place to be for Mexican" , and claims "to give our customer the experience they deserve". What a joke.
~As I stated at the beginning, this was approx. 7pm on Thursday 25/2. I would welcome any manager that cares enough to read this to check CCTV footage, which will verify exactly what I've stated here.~ See less
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