I’ve always been a regular to this franchise and when they first opened in the area I was really excited and bought a lot of tea and dessert from there regularly. Even during COVID I made sure to support this local business but the service from the 2 ladies in particular was absolutely shocking. It’s not the first time I experienced it so I felt compelled to write this. The 2 ladies working there were blunt, made mistakes with the orders and never apologised. For instance, I ordered a warm milk tea but they gave me one full of ice…when I asked them to at least take out the ice they were just rude and dismissive. When you ask them nicely to heat up the croissant they are just as annoyed. If you continue to treat your customers like this I don’t think anyone will be returning. See less
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