The food was amazing, full of flavour and heart, the service on the other hand was so disappointing. We live near the Tramsheds and try so hard to give this place another chance time after time, we say before we go "The service is poor" and they continue to prove their reputation for poor service right again and again. We booked in for dinner, we were greeted with a really nice waiter and we said, "this is great, we could possibly be wrong" but no, after our first wine recommendation, our bread and butter arrived; we had to ask for plates so we could butter our random pita bread (where is the salty butter and sour dough?, that was so good) The waiters are too busy chatting, we asked for our meal by a passing waiter and it is then delegated to the youngest of staff, with no communication or update, we then watched the waiters we asked for our meal stand around and chat. I honestly don't know how anything gets done. We had random waiters throughout our experience, our food was brought over when we were still eating our bread, although we asked for it to arrive separately and they continued to put it on our table, we sent it back to be put under the warmer and then had to ask for our food as we sat with nothing in front of us for quite awhile (apparently after asking 2 different waiters for our food, they re-cooked our meal, after us asking what happened and that's fair enough). We were not offered more water, more wine nor a desert menu or coffee. This was so disappointing as we like to support local restaurants but this was our last time. Whoever runs this place, some advice: One waiter that serves you until you leave, stop your staff from chatting with each other all night, tell them to get off their phones during service times, it is important to have happy staff but they are also there earning money and I think they forget that paying customers keep a restaurants doors open in such volatile times. Keep the great work up with the food but your wait staff is letting you down BIG TIME!! The restaurants who are bustling and full night after night have GREAT food and complimented with GREAT SERVICE!! Get it right Butcher and Farmer please so we can support you again and enjoy our service! Oh and one last tip...excellent wait staff, ask you how your food was, not just quickly process your bill so they can get back to chatting.
Good luck with improving your customer service. See less
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3.5
