I paid $27 for the Italian Antipasto and got home to see it thrown in a tray with the “selection of cheese” missing (a main element of the meal, not vegetables or olives). I phoned the restaurant to ask if there was meant to be cheese included and the manager said yes, then told me someone forgot to put it in. He then asked if I was far away (was 10 min drive) I said it wasn’t really good enough for the price paid and him not offering an apology or refund/replacement as all the food would be cold/sweaty by the time I had got back with the cheese, really triggered me.
The only response I got was “yeah I don’t know what to tell you, the guy forgot it and it was a mistake”.
Italian culture is usually warm and friendly and welcoming, this was the complete opposite and disappointing and a let down to say the least considering how much they are charging and the “unique experience” they claim to give.
In addition to the bad experience and not receiving a main element of the meal, the location is quite off-putting for a restaurant. The quality is similar to a grocery store in my opinion and I’ve had quality and authentic Italian food. The food also smelt spoilt and sour. Wouldn’t recommend calling the owner from your own mobile/ordering from personal accounts as he seems to be pointing out from bad reviews, people revealing their names/their personal details which is rather creepy.
I definitely won’t be reading the response as they can’t take accountability or go through the process of avoiding a customer complaint let alone apologise or offer a refund/replacement.
It’s a solid 0/100 for Louie’s House from me.
Also not bad mouthing, just stating facts of my experience and opinion, which everyone is entitled to and the managers responses aren’t going to be a way of bullying people not to write reviews. See less
... See all