Have ordered from here many times with food always fresh, hot and good quality but after last nights food and more importantly, response from the store I will never order here again and wish to share my experience as I am so disgusted with the customer service I’ve received.
Last night we ordered our usual but received it cold.
Our chips were cold to the point of inedible they were so unpleasant.
Our burger buns were completely cold as were our patties.
I let the restaurant know and was shocked and horrified at the response.
Basically we’re told in the response that receiving cold food is to be expected for two reasons:
1) it comes with salad and sauce. Both of which are stored in the fridge. Stated “we can’t be expected to warm salad that is stored in the fridge can we” What an outrageous thing to state to a customer.
2) it was a takeaway order and it was 11 degrees so therefore Cold food is to be expected.
If it’s acceptable from a businesses perspective to serve patrons cold food because it’s takeaway then why are you offering a takeaway service?
Furthermore to suggest our food was also cold because it contained salad is disgusting and insulting.
Your response lacks intelligence, a customer focused response and is so insulting, rude and unprofessional, my jaw was literally on the floor, I couldn’t believe this would be written to a customer.
Cold food is not only unacceptable and should be refunded or a voucher for the amount spent issued but is also a health hazard and could make people sick.
Customers be warned that a bad experience in this restaurant will likely be met with a response as pathetic and unacceptable as mine. Spend your money somewhere that values your business. See less
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