It saddens me more to have to put up a bad review, but we (me and a couple of my friends) had the most appalling experience at the restaurant! A couple of weeks back we ordered takeaway from the restaurant after reading and hearing about the place, but was hugely disappointed. The food was loaded with fat and didn't taste right. To straighten things out, we emailed them personally about the issue out of professional courtesy as we thought businesses need constructive feedback and not public shaming. We got a positive reply from Mr. Mani, stating that we would get our next order literally on the house if we were to order again. The following week, we were about the area in North Adelaide and just thought we'd have a chat with the restaurant but didn't prepare ourselves for the shock of events that followed. As we introduced ourselves to the 'friendly' bearded gentleman waiter and stated the issue with the food, I feel we were let down on a number of things:
1. Mr. Mani didn't even have the courtesy to return the gesture and speak with us (as it was this gentleman who replied to the email). When you say 'Please don't hesitate to contact me.....happy to assist you anytime' you need to mean it!
2. You really need to look into new recipes without the amount of fat that you put into your dishes (I come from a family of chefs back in Mumbai, so please don't tell me that much fat and oil is necessary).
3. We did not come there to beg or bargain for free food (the way the bearded gentleman waiter tried to negotiate a 5..10..15...20$ discount on what should've been literally on the house) , therefore I think it's important how your employees handle genuine customer complaints. We had to throw away whole dishes because we were scared out of our wits with the amount of oil and the awful taste.
4. We waited for a couple of weeks before putting up a review, but I guess that a customer complaint didn't seem important enough for the customer service business!
Am pretty sure I won't (nor my friends) want to dine in such a cold hearted restaurant.
PS: I wonder if Google should come up with negative stars for these kinda reviews. See less
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