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Dumpling Story

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Restaurant

Werribee, VIC

2.7
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About Dumpling Story

Restaurant

What people love
Restaurant
Reviews
Rhiannon Jackson-Lematua Apr 16, 2022
Delicious food, quick service, able to eat indoors or outdoors. See less
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Ratna Sutanto Apr 09, 2022
Bad services, you have to ask them for every single things cutlery dips etc. You also need to go to counters to sit. Instead of restaurant it feels more like fast food take out place. Food so so. The worse was when tmiur duck come cold. See less
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Merryn Brennan Mar 17, 2022
Questioned why the price was different to what the menu said and was told I ordered the wrong thing. I asked for order to be stopped and changed and was told too late it's gone to the kitchen. Even though it was only 30 seconds and a mere few steps to the kitchen. Told bad luck next time ask for the right thing. Asked to speak to manager and was told sorry not in today. Very disappointing. Only $4 more but not what I wanted and not the point. See less
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Pop Berry Mar 15, 2022
Horrible place. Good food. Service is ridiculously terrible I asked for more sauce whilst we were in the middle of eating. She said get up and pay $2 place is empty for reason See less
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Zoe B Feb 18, 2022
Reading the reviews and getting the vibe that people don't realise that the best Chinese food isn't just fried rice!! Definitely recommend trying some of their more authentic dishes before you review again. And in terms of customer service, the staff seemed like they were doing their best considering it was a busy Friday night dinner rush. Could see that they even tried to help cater to families with children, and helped clean tables so that it wouldn't be so messy for everyone. Can't beat the pricing either - similar to your China Bar franchise prices etc. *EDIT someone has informed me that there was a poor male manager about a year ago... It seems to have changed to a female recently and seems to be much better :) See less
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Cam Moral Feb 13, 2022
Located in The Urban Diner of Pacific Werribee stumbled across a place we'd never known of existance. Many times we had been shopping here this was our first time. Moderate sized Chinese fusion resto offering casual dining and takeaway. A place my parents and hubby highly enjoyed. Nothing overly stands out from your typical chinese cusine eateries down in the East side but to say the least "not too bad". ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀ 📸: Ipoh Hor Fun, Cha Kwei Teo & Diced Duck Fried Rice See less
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Milo Duane Cruz Jan 23, 2022
This is one of our family’s favourite place to dine. Food is always good, reasonably priced, staff are friendly. We love it here See less
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Tyler Durden Jan 07, 2022
You know the difference when you eat at the same brand restaurant and receive completely different different service and food quality. 1) Dumplings came out and we had to ask for soy sauce 10 mins later. 2) No napkins provided, I had to ask and when she was about to give me some...she gave me one only. I had to politely ask for more. 3) I asked for chili paste, they provided me chilli oil. I asked nicely, I'm sorry could we please have chilli paste. The lady gave me a greasy and said they don't have it. 4) I asked for 2 take away containers, they charged me $2 ..that's right for 2 take away containers! As I walked away, she rudely states that we have always been charging for containers. 5) I asked for 3 bowls, 2 were clearly dirty and I had to ask for clean one's 6) There is no cutlery, no napkins at the table so you have to go to the front because the staff never approach you. 7) All the chairs we were sitting on had black sticky tape because clearly it's worn out 8) The hand sanitizer smelt expired and was sticky after application. 9) Food rating, 6/10. Fried rice lacked in portion and was too dry...only had one prawn, normally there's more. 10) Ordered 2 prawn toast, both were hard and overcooked. It must have been old food laying there waiting to be reheated when a customer dines in... The ones in the food court inside the plaza is 100 times better The staff lacked customer service, their body language and how they went about their business came across as though they are only there to treat each other (own staff) nicely but when it involves a customer, good luck trying to get a polite smile or gesture. Overall lacked in professionalism in their tone and manner. If there was an option of zero-stars, I would have chosen it. Good luck to anyone who eats here. If you're looking for quality and a great time with your family, do yourselves a favour and go somewhere else! See less
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Sanchit Sarma Jan 05, 2022
I'm not one to leave very many negative reviews. But I've been to this restaurant four times and can draw a pretty decent picture now. Ive found the customer service lacking on each occasion.Staff have either been rude or impatient and I have never been able to get even a smile from anyone. Completely spoils the experience for me! See less
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Zu Zu Dec 22, 2021
Used to be really nice. But lately food has been below average. Ordered until over 2 months ago and decided not to buy anymore. Today, I ordered again and food was bad, not sure if the chef has changed. Fried rice is worse than home cook fried rice. Rice was so soft and overcook, rather looked like expired rice mix with a few pieces of meat and could taste only MSG. Never again. See less
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Evangelia Bayley Dec 21, 2021
This is the second time we have eaten at Dumpling Story. Is becoming a family favourite. Delicious and tasty, plenty of food on plates. See less
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Greg Newbegin Jul 03, 2021
Everything about this place was fantastic - we went for an early lunch, so some dishes were not yet available, but the service was exceptional, and the food was amazing. Definitely recommended. See less
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Chris Spencer Apr 23, 2021
What a massive let down especially the cost of the meal. The fried rice was very bland and oily, arrived cold. The prawn toast had a very odd taste to it. The popcorn chicken was extremely oily and was just basically batter, came with no sauce. The springs rolls were meant to be pork, couldn't tatse any pork. The hokkien noodles were OK, very little meat and a lot of noodles. The wonton soup was OK. Paid $84 bucks for this and was not impressed. Wouldn't go back at all. See less
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Chris Spencer Apr 23, 2021
What a massive let down especially the cost of the meal. The fried rice was very bland and oily, arrived cold. The prawn toast had a very odd taste to it. The popcorn chicken was extremely oily and was just basically batter, came with no sauce. The springs rolls were meant to be pork, couldn't tatse any pork. The hokkien noodles were OK, very little meat and a lot of noodles. The wonton soup was OK. Paid $84 bucks for this and was not impressed. Wouldn't go back at all. See less
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Jordyn Eats Jun 28, 2020
Pretty good range of food to choose from! Stir fried pork spare ribs are SO GOOD! The dumpling are also really good! The crispy pork was nice aswell! Prices are also pretty affordable! The only downside we experience here is the rice.. not consistent! My rice was very wet & gluggy it was not nice at all. My partners rice was super dry. Other than the rice.. it’s was a good time here! See less
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+ 10 reviews
+ 10 reviews
FAQs
Does Dumpling Story offer takeaway?

Yes, Dumpling Story offers takeaway services. However we encourage you to call us first.

Where is Dumpling Story located?

Its located at Shop R8, Pacific Werribee, Cnr Heaths Rd &, Derrimut Rd, Werribee VIC 3030, Australia

About Dumpling Story

Restaurant

Contact Details

Shop R8, Pacific Werribee, Cnr Heaths Rd &, Derrimut Rd, Werribee VIC 3030, Australia
+61 3 9749 1608
Opening Days
Dumpling Story is open 7 days a week ( Monday to Sunday). Please contact the business for actual opening hours.
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