This would have been a 4 star review had my dining experience been better. I always like to write down the positives of my experience to offset the negatives.
My partner and I thought it would be nice to have a break from cooking to enjoy a pub meal. What we got was that in spades- a beautiful, delicious meal (keep up the ripper work kitchen staff! 😊). The meals were delivered in a timely and pleasant manner. Thanks waitstaff! 🙂
However, our initial lovely experience was overshadowed, when full from our meals we wanted to ask for them to be packed to go. I called out politely "excuse me" to a female staff member who made a point of ignoring me as she walked past. This experience was repeated again, when I politely called out the same to another young female staff member walking past, except she said "give me 2 seconds" then made a point of ignoring me as she walked past us again (ignoring me again whilst looking at me directly as I smiled at her hoping she'd come to our table.) She did not return.
A simple "sorry I can't help you" or "this is not my area" would have sufficed as I understand the demands of the job can be tough, especially when busy or dealing with difficult customers, (but we weren't one of those.) Had I known we would get no service in the pub lounge area (we were in the booths in front of the kitchen) I would have gone to the main restaurant area. In addition, my partner was also ignored when he tried to politely get the waitstaff's attention. In the end, we got a takeaway container from a helpful kitchen staff member. Hallelujah! 👌🙏
For anyone reading this: food is top notch but service is non existent. Try your luck in the main restaurant area if you don't want to be treated rudely.
To the hotel food management (if you're reading this), please put on a waitstaff person specific to this dining area as we were paying, seated customers who were ignored several times; or train your walk-by staff to be a bit kinder to customers, even if it's to inform us that they can't be of assistance.) See less
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