Tonight was my first and last time visiting Fireside Grill. The customer service from all staff members was none existent, therefore I did not feel welcome at all. At no point did any member of staff come over to check to see how our meals were. I had to point out to them (when they eventually cleared our plates) that I did not enjoy my burger. In fact it was that unenjoyable, that I only had one bite out of it! There was no apology made or offer to remake my meal. I asked to speak with the manager as I was paying for the meal (that I did not eat) and got told to wait to one side. 5-10 minutes later he eventually came over, basically to put the blame on me for not enjoying the burger. It’s such a shame because I have heard great things about this place.
Overall I left feeling extremely hungry and disappointed. See less
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