My husband and I ordered 2 burgers for takeaway tonight. After standing by the bar, waiting 30mins, my husband asked where our food was. We got and apology and was told that our order was "overlooked". How 2 customers standing around for 30mins without any staff acknowledging them baffles me. The staff appeared more than happy to stand around the end of the bar talking amongst themselves while we stood and waited.
We were offered a free can of drink as compensation for our troubles. Which is quiet frankly, pathetic. We checked our order once we got back to the car. The chips were cold and soggy and the burgers were luke warm. I'm 33 weeks pregnant and after waiting around so long, I was in pain and just wanted to go home.
We reheated our food in our oven to try salvage our meal. I ordered the dirty bird and was disappointed to find that such an expensive burger used cheap cuts of meat filled with fascia.
Definitely will never be going back to this place. It's clear by the reviews that poor customer service is frequent, especially with take away customers being overlooked. See less
... See all