THE OPPOSITE OF HOSPITALITY
RUDE. UNPROFESSIONAL. SELFISH. GAVE OUR BIRTHDAY CAKE TO THE WRONG TABLE WITH NO APOLOGY. NO RECONCILIATION.
If there was a 0 star option, I'd vote that. We came to this restaurant to celebrate my birthday last week. Upon arrival we gave the waiters the birthday cake to keep refrigerated. We noticed later that the birthday cake my dad had special ordered for the night was given to another table who was also celebrating a birthday.
We later learned that it wasn't a birthday cake mix-up. Rather, the other table didn't even have a birthday cake, and the waiter we gave the cake to was the person who organised my cake for the wrong table.
We noticed this after the waiters had already begun cutting up the cake. When we addressed the issue, we were met with no sincere apology, just a nonchalant "it's okay, they haven't started eating it yet - so we'll just put it back together". No apology.
Following that the owner of the restaurant didn't apologise, or even address the incident. Instead, came over to our table to gauge our mood on the matter, and asked how the food was. When we finally asked him if he knew what happened with the cake, he says "what are you talking about, the cake's right here!", points at the remains of the cake, laughs, and walks away. Still no apology.
At the end of the night, we're met with no discount, no sincere apology, and a promise on our part to make sure no one comes to this joke of a restaurant again.
PS. The food was also pretty mediocre, and overpriced in a dirty decor, and overall pathetic "restaurant". See less
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