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Hungry Jack's Burgers West Gosford

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Fast food restaurant

West Gosford, NSW

2.2
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About Hungry Jack's Burgers West Gosford

Fast food restaurant

What people love
Fast food restaurant
Reviews
Rodney Carter Apr 23, 2022
Discrepancies between the self order system and what was supplied. Manager gave no care when it was questioned with her. Absolute worst Double Wopper I have ever had. Should of called it the Double Slopper! See less
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Dean Roberts Apr 06, 2022
Quite good modern interior with nice amenities. Food was made fresh and the staff were very nice although it’s busy with them juggling the drive through and counter. Overall a pleasant experience, but there’s not much space to sit inside, it’s more of a take away restaurant. See less
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WULF DEAN Mar 18, 2022
Don't bother going to this hungry jacks ...... Everytime I go to this one the Waiting times so much longer I've left more times than I've been served as the staff are great at ignoring the customers. Waiting more than 10 minutes just to take an order is just pathetic, then wait 20 minutes or more to get food that is cold this place sucks See less
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Ian Evans Mar 13, 2022
Incompetent staff after my order being repeated 3 times still managed to pack it wrong through drive thru there response we will give you the mistake next visit so after a 45 min round trip there will be no next time for me See less
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Chloe Young Feb 10, 2022
Drove all the way from Ettalong beach got home and didn’t even have a pattie on my bbq cheeseburger, rang the store and told them and all they said was too come back and they will replace that one burger 😡 definitely wouldn’t recommend such poor customer service will not be going back See less
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Juliette Davino Feb 08, 2022
They weren't allowing inside dining which I understand because of COVID - but they wouldn't let us use the toilet either & my little one was desperate - not a pleasant experience trying to find somewhere else when the whole shopping centre at West Gosford was being renovated See less
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Finn pigotirving Jan 30, 2022
I had a tropical whopper from the new tropical range deliciously made by Theo. It was good he is the best burger chef ever. There was exactly 11 grams of mayo on the crown bun. 10/10 would eat again See less
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Vithal Maddala Jan 03, 2022
I rarely do one stars but this Hungry Jacks does not deserve any stars. Zero stars for customer service. Totally rude customer service reps at the front. Just wanted rush through the order. Refused to take vouchers although they were valid. Finally accepted after insisting. Refused access to the toilets for a two year old due to COVID. Coffee is rubbish. I’d avoid this place at any cost. See less
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abirami999 Jan 02, 2022
It took over 30minutes to get two sundaes made by the front counter, which isn’t good enough for a fast food joint. Others were waiting ages for their food, the drive through queue was long which made us go order at the counter (we should have just stayed in the drive through queue to be honest). Menulog drivers were being turned away, the entire experience was just a shambles. The front counter staff didn’t know how to make a sundae - specifically a Cadbury Flake Storm. I hope Hungry Jacks Management see the large number of disgruntled customers and poor reviews because this is not the first time we’ve had poor service from this store. See less
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Maximus Beniah Wolfram Dec 17, 2021
Good service, fresh food. Best towards the evenings and weekends. Been coming here since they moved to the new location in August and the increase in quality and customer service has been exceptional, with only one incorrect order over the last 5 months (single instead of triple cheeseburger). Tonight especially the staff have done well, providing the best grilled chicken burger I've had in years. I highly suggest paying them a visit when they're not busy. 5/5 See less
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Jacob Murphy Dec 10, 2021
The manager at this hungry jacks is by far the best, tonight we had an issue with our order and due to reasons we were a little bit ruder then we should have been but the manager we spoke to handled our situation so amazingly. He sorted all of our food out so that we had a fresh meal even after the inconvenience. By far the best hungry jacks we have ever been too and it's a huge improvement from both the old west Gosford and Wyoming stores. I really hope the gentle man who handled our complaint tonight sees this review and understands how thoroughly impressed we are with our experience tonight. See less
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Jamie-Lee Vandenberg Dec 10, 2021
I go to Hungry Jacks West Gosford pretty frequently (or at least used to). Easily upwards of 4 times a week. I frequently tell them in person when I've had exceptionally good, or exceptionally bad service, and when the store or myself are busy or If the team seem uninterested I will put my feedback through online. In the last year or two I've submitted upwards of ten online feedback via the app, not always negative. In conversation with the Area Manager of the Central Coast region MICK apparently being a frequent customer and regularly submitting feedback will result in them ignoring your feedback in the future. Speaking to the manager Daniel yesterday over the phone he didn't seem confident in dealing with customer complaints, was quite hesitant. He offered me a credit in replacement of giving me the wrong meal and I informed him I don't often make it in time for breakfast (which is what I ordered). He said if I come in ask for a manager. I submitted the feedback online following the phone call as I wasn't thrilled with the outcome and preferred a refund for my order, as I ended up throwing out what was given to me (wrong order). Seven hours later Hungry Jacks Gosford attempted to call me back, however I missed the call. I chose to wait until the same time the following day to call the store again to request the refund as it makes sense that the same manager would be on the same shift. The next boy to answer the phone told me I was unable to collect the refund as I never returned the food and as I got more and more upset he tried to de-escalate by telling me "it's okay" while doing nothing further to assist me in refunding my meal. I submitted feedback online AGAIN for the same instance as I was unhappy with the lack of communication towards me around getting a cash refund, and wanted this to be escalated to someone higher as I felt the boy over the phone wasn't confident or experienced. I received a call from the central coast area manager within the hour. He was extremely hostile and aggressive. He told me that I should have taken the food back and when giving him the above explaination he became more heated, telling me that I have submitted TOO MANY feed backs and they would no longer be accepting feedback from me. He continued to tell me that it is apparent I do not like Hungry Jacks and that I should not come back. This is absolutely not the case. Hungry Jacks is my favourite fast food retailer, and I agree with the quote "the burgers are better", however i will not allow anyone to speak to me the way mick did. If we are making assumptions about one another, my assumption of him is that he is a hostile and abusive man for no regard for his customers or the quality of service being given in the Central Coast Area. He is combative and will escalate minor issues instead of attempting to de-escalate. Thanks to Mick Area Manager for the Central Coast region I am typing thing while battling an anxiety attack in the bathroom of my place of employment. I've worked in the food and retail industries my entire teenage and adult life and never have I ever been spoken to with such hostility and disregard by any customer, nor customer service representative. At this point I barely care about the refund. Mistakes happen, and the team at West Gosford are generally patient and kind, and are quick to do what THEY can to rectify mistakes. It's understandable that the boy over the phone didn't have the authority to issue a refund, which is why I submitted online feedback. MICK THE AREA MANAGER OF THE CENTRAL COAST REGION needs to learn social skills and should probably reach out to apologise as he failed to do so while he was abusing me over the phone. I wish him the worst in all his future endeavours. His management quality and the way he speaks to his unhappy customers is beyond poorly. If you want the Central Coast area to absolutely hate Hungry Jacks, keep Mick as the Area Manager. See less
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Erika Fletcher Nov 29, 2021
Very poor service. Ordered 2 takeaway cappuccino got home. One was basically a flat white the other had a bit of froth and was cold. Had to heat it up in the microwave 3 times. I think they should all go back to barista school and learn some customer service skills. See less
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Gavin O'Donnell Oct 27, 2021
The wait for drive through was very long... I asked for some ketchup packs when I got my bag of food. The girl at the drive through who pretended she didn't hear me ask 3 times, then closed the window and walked away. I signaled to her to come back. She said they ran out of ketchup!! A major fast food place with no ketchup, couldn't believe my ears, but she did offer BBQ sauce etc for 50c. Imagine 50c for sauce that all other fast food places give out for free... When I pulled up to eat lunch, the burger was dry with hardly any toppings. What happened to this place, or is it all HJ's? I won't be going back for a long time, to give them a chance to get more sauce and hire attentive staff. See less
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David Ross McKenna Aug 02, 2021
Went to get a meal after a long day. No one at the speaker box to order. Ended up driving all the way round to pick up to get someone's attention. Finally ordered a meal and when opened it. Hardly any fries in the box and most of the fries appeared to be torn. Burger clearly thrown in the box. See less
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+ 10 reviews
+ 10 reviews
FAQs
Does Hungry Jack's Burgers West Gosford offer takeaway?

Yes, Hungry Jack's Burgers West Gosford offers takeaway services. However we encourage you to call us first.

Where is Hungry Jack's Burgers West Gosford located?

Its located at Brisbane Water Dr, West Gosford NSW 2250, Australia

About Hungry Jack's Burgers West Gosford

Fast food restaurant

Contact Details

Brisbane Water Dr, West Gosford NSW 2250, Australia
+61 2 4322 0111
Opening Days
Hungry Jack's Burgers West Gosford is open 7 days a week ( Friday to Thursday). Please contact the business for actual opening hours.
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