One of my friends referred me to this restaurant. First of all, I would like to thank the food and environment. It's really good. I would have been giving five-star, however, one issue made the whole experience unsatisfactory.
On the evening of 5th Dec, three people from my family dined in the restaurant, ordered $143 food. A young Sinaporean waiter served us. My wife and my son ordered roast meat and other dishes. I told the waiter that I was a vegan, and ordered "Japchae(v)" on the menu, as it was marked with "vegan" on it. I also ordered Bibimbap. Knowing I am a vegan, the waiter explained to me about the ingredients of the two dishes. I told him that I could eat egg and milk.
However, when the Japchae(v) was served, I found there was beef inside. I requested to change the dish, but the waiter refused, saying that the order was already placed and unable to cancel. He also blamed me for not being able to understand his English, not being able to catch his "beef", "meat" or "pork" words. I told him that the dish was vegan on the menu, and I had repeated several times to him that I was a vegan. Even after my explanation, the waiter still insisted it was my fault, refusing to cancel the dish, only willing to give me two drinks for the mistake.
Actually, I don't really care about being served a wrong dish. My wife and my son could have the dish, but what annoyed me was his attitude, insisting it was my mistake. I even told him that if he was afraid of his boss scolding him that made him unwilling to cancel the order, I could understand. However he still insisted it was my fault, even on the menu it was vegan, even after I repeated several times that I was a vegan. He blamed me for not being able to understand his "beef", "pork" and "meat", although I have been living in Canberra for more than 10 years.
That made my reason to give one-star. I hope the manager can understand. In all, the food is good, and I would appreciate it. See less
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