When fast food is no longer fast you have a severe problem with either staff training or procedural inefficiency.
I walked on the dot at half past 7 and there was only 1 person ahead of me ordering at the service desk, this made no difference to me as I ordered via the machines before they had even started to order. Effectively putting me first in the queue amongst the two of us who had ordered.
There was worryingly though 3-4 uber drivers who were waiting for orders. So I thought there might be a slightly longer delay in getting my food.
The store was staffed by at least 6 girls and 2 guys who were indifferent to the rapidly filling queue and within minutes of my arrival I counted 11 people ( including uber drivers) waiting for orders or to order. One poor lady who was lining up to order and was first in the queue waited at least 5-10 minutes to be asked if she wanted anything. There seemed to be no managers to take charge of a young and slow crew.
In the time first 15mins instore I only saw 2 orders being picked up by an uber driver, with one of the pickups being a uber driver who had just arrived. Very puzzling why he got his order infront of all the other drivers waiting.
Finally after 18mins I got my zinger burger, now if the store was busy and overrun with customers I wouldn't say anything but being that there were 8 staff to 11 customer and with my position in the ordering queue (1st or 2nd), the tardiness was inexcusable.
I have worked in restaurants and customer service roles before, as both general staff and a managerial role. So I recognise really poor customer service and no urgency in the work.
The young crew seemed more interested in chatting and interacting with each other than actually serving out the food, only when the store filled up and they eventually realised they were taking too long did they pick up the pace and I finally got my order. However nearly all the uber drivers who had arrived before myself we still there when I left
I'm pretty sure the owners or management will never see my review, but in the slight chance they do. Please get better managers because if you are taking 18 minutes to bring out a burger then there is a serious problem in your training your managers. See less
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1.5
