My friend and I decided to pick up our dinner at KFC Thornbury early Saturday evening. We ordered a regular Zinger burger, a bacon and cheese zinger burger without mayo and a bunch of other stuff take away. When we received our food, I decided to check the burgers before we left and sure enough, they were both wrong. The regular zinger had no mayo, and the bacon and cheese had mayo which is not what we ordered so I went back to the counter and advised the staff and they informed me that they would fix it. Great, thats the outcome I was looking for so I waited. Waited about 5 minutes whilst our other food got cold. Eventually I got the burgers and walked to the car and left for home, I was confident that the staff wouldn't get the order wrong twice so we went home to eat. WRONG!!!, I was so wrong. They got the burger wrong AGAIN. This time they forgot the cheese, but at least it was without mayo. I decided to call the store, this turned out to be another disappointment, the male staff member I spoke to disputed my claims of missing cheese. He was certain there was cheese in it. 100% certain and we went on and on for a minute or so until I decided to take a photo and email it to him because he was so certain blah blah blah. So I know he'll probably delete the email and nothing will be done about his terrible customer service and the management will never see my email so here it is, my complaint and proof that they didn't put cheese in the burger the second time. See less
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2.8
