Would not come back ever.
Every time I am in South Melbourne, we grab a Gozleme. I've dined here a few times post CoVid time and has no fault on the food but the service is non-existent from waitress to floor management, it overstated to say they have the ability to comprehend what customer service is. How he ( manager) got the job , I have no idea, but I guess that where you compare management from a $$$ restaurant vs $$.
Upon returning to the restaurant after 2 yrs reminds me why i didn't come back.
Along the strip of restaurant in South Melbourne markets are a rule where you cannot eat or even have food if it from different restaurant, even if this whole family spending hundreds eating at the same restaurant and ONE other person brings in one small food in ( with no clear marketing advertisement showing off another restaurant) is not tolerated.
This policy I understand if the restaurant is busy but today happens to be a dead in south Melbourne day, there were only three other table other than ours, as I sat with my paella packaging looked just like the Gozlemes, the manager sent a Asian waitress to ask us to leave even though my husband had ordered coffees, a meal and Gozleme. We ended up scoffing down out coffees and left.
Honestly, if they hire better floor management staff that has a business background with any scope of good customer service, they would have been flexible given the place was empty. They can go ahead and tell me their normal policy of " no outside food to be consumed" but given it's quiet, they'd be okay with it just for today, that could have resulted in a positive outcome and returning business.
You've lost a customer and I will certainly tell everyone in my circle. See less
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