I dont have to explain how frustrating it is to get back home to find out your missing items or they aren't prepared correctly. This time I am handed a latte and I can physically feel how light it is but because my brother has anxiety he doesn't want me to call someone out. So I drive off with this...
Look I understand things can be missed, there's allot of customers at this store and there could be trainees and etc, but my god. Not occasionally but 9/10 times, without exaggerating there is something wrong with my order. Whether its missing sauce, wrong burger, cold food, overcooked or "reheated" food thats rock hard. Or a half empty latte.
Ibdont understand how it can happen this often, the store manager needs to get there act together and make sure staff are trained properly, clearly they don't care about the customer, just that the store makes profit, so how about pleasing the customers for more profit aye?
I don't want to pull the "I work in customer service" card. But I did work in fast food for 8.5 years, I know things happen, it can be frustrating, but can I not go to this store 1 time and get my order right and fresh? Is that too much to ask that one of the several staff members that have plenty of time on there hands to check the bag?
I worked nights with 3-5 staff including myself, and I see 10+ people at this store with managers standing at the window passing a bag to me from another staff member, honestly pathetic. This store is part of the reason so many people complain about fast food workers, and the rest of us have to cop it thanks to you when we try our best... See less
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1.5
