I know it seems trivial, but I find it annoying when my iced latte is put in a cardboard (soft drink) cup instead of the plastic McCafé cup as advertised. But, usually when I politely request they swap cups at the serving window - it’s no problem and they’ll happily pour the drink into the correct cup. However, today at approximately 9:05am I had the rudest experience with “Kristin” (if that’s her real name). She told me they’d run out of plastic cups, however her manager overhead and happily interrupted by saying he’d go and grab some more from the storeroom. She then said to my face “that’s a stupid request” in the rudest tone. I was so shocked!!! When she passed me the order I asked for her name with the intent of making a complaint, she then slammed the window in my face. I could not believe it! The rudest experience I’ve ever had with a hospitality worker.
The only reason I go to McDonald’s is convenience with a toddler, but never again!! See less
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