Better training to enhance listening skills of young workers may be needed. Items are frequently missing from order.
Noted to the manager that we frequently order cappuccinos and receive something that resembles coffees. I asked him, "We asked for cappuccinos again, do you think these are actual cappuccinos this time?". He looked at the monitor and replied, "Yes, these are cappuccinos.". When we opened the lids, rest assured, they were not cappuccinos; they even tasted like something made from other than coffee. Other times, we receive extremely high quality cappuccinos. It comes down to 'Training, training, training'. That is what I have to say.
On another visit, noteworthy to mention that they were not busy, I received my Bic Mac half finished. Nothing much to comment there. One picture instead of 1000 words? I'd say so. See less
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