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McDonald's Sandown

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Fast food restaurant

Springvale, VIC

3.3
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About McDonald's Sandown

Fast food restaurant

What people love
Fast food restaurant
Reviews
PKTriangle Aug 12, 2021
Service: Terrible, was standing in front of the Cafe to make an order and use a reusable cup but for some reason they tried to give me someone's order. Simple mistake and i understood but then after I waited for around 5 minutes standing and waiting to be served by the Cafe but wasn't acknowledged. Instead went to a self serve machine and couldn't add a reusable cup and so went to main counter and waited another 7 minutes when I was the only one in line. Asked for a large meal now and with a large coffee- I had to repeat myself at least 3 times lol, and then at the end they rejected my reusable cup and said "they didn't do that here" and ended up getting a medium cappuccino? It tasted terrible, like just watered down coffee and the worst coffee I have ever had- bleh Food quality: food was alright and was brought out fairly quickly, burgers and chips are normally good here so that was to be expected. However, the people who ordered before me were waiting on drinks the entire time I was there- two drinks took more than 20 minutes- disgusting service there Customer service: blehh, unfriendly, talked amongst themselves and incredibly disrespectful. After honestly made my day horrible, was planning to hit gym after coffee but my mental was down and then lockdown occurred See less
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David Smith Aug 05, 2021
Drive thru was great. Good servuce, quick and efficent. See less
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Albert Bahng Jul 13, 2021
Nice service. Much better than that of Springvale. See less
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Daniel Egonidis Jul 02, 2021
Based on my last experience they are slow to get the order out, but the coffee was good so I don't mind so much. See less
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Massi Karimi Jun 30, 2021
After a very long wait, I ordered a mac-chicken large meal, but when I checked the burger there was nothing inside it but some lettuce and 2 slice of breads.. Customer service very poor, talk to the manager and she did nothing about it. Absolutely disgusting. See less
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lightspike May 29, 2021
great staff and service. great local maccas. See less
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Shashika Suren May 23, 2021
Super politeness of the morning drive thru person (Kevin) was the reason for this Five star rating. See less
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Ken Rees May 18, 2021
Nice new layout. Still accepting counter orders as well! Great store. See less
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Nadeeshyama Talagala May 16, 2021
Conveniently located next to a huge shopping centre. Swift and satisfactory drive through experience. Friendly staff. One of the few McDonald's that prepared orders without messing it up. Not very crowded during our recurring visits on a weekday. See less
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Audrey Plant Apr 26, 2021
Can't complain ; the coffee was hot as the Apple pie. I don't like the machines where you place your order but I presume it saves staff from shouting out the order. .We would have preferred mugs not disposable containers for the coffee but they had probably run out . All in all we enjoyed it. See less
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Bilal Ahmed Mar 26, 2021
A young crew trainer served us around 1pm on Friday 26th of March. His customer service was exceptional. The restaurant was very clean and food was fresh. See less
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Andrew Johnson Feb 23, 2021
Very bad. Fries had been sitting there for long time. Not fresh out all. Team stuff member blamed short stuff. How poor quality product. Not clean. See less
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Tra-My Nguyen Feb 15, 2021
Very rude and bad service at this Store, I purchased 24 chicken nuggets, she asked me to wear face mask. I worn it. Paid cash. Her actions like don’t wants to touch it . Coins dropped on the floor. I gave her another one. When she give a chance. Dropped the coins to the floor again. I told her how bad service? Don’t wants to touching to customer? If worries about covid, wear a gloves. Then she asked me to waiting to collect my foods. She brand out. Give it to me. Say nothing. I never see the staff like her. So disappointed 😞 See less
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T W Jan 10, 2021
The fries are half full. Do business analysts not know that potatoes are cheap and people love fries. Take the hit, give people their potato. There's regularly large chunks of lettuce in the big macs. See less
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Funan Keath (Tofuton) Nov 28, 2020
I ordered 2 small quarter pounder meals for $9 as part of the maccas 30 day deals. I wanted vanilla coke but that was unavailable so I was offered normal coke. At that stage, I'm quite used to Mcdonalds running out of items so I was fine about it. While I was waiting for my order, a man came up to the counter with a cheeseburger that had no meat inside it as well. The customer was really lax about it and laughed it off while a staff member apologised and went to get it remade. I was curious as to why there was only one staff member making the orders for both drive-thru and for dining in. Excuse my potentially poor perception of HR management as I don't know what was going on at this store. Who knows, someone could've been injured hence being understaffed. Unfortunately, both the burgers I ordered were missing onions and I didn't realise this until I got home. I feel terrible about this because the onions were what I was looking forward to in a quarter pounder. I basically just had a medium sized cheese burger that didn't feel worth my money . I don't have the energy to travel 10 minutes to get onions of the burgers so I'm writing this review at the comfort of my own home to make myself feel better about it. A positive take-away is that the one blonde girl behind the counter dealt with all of the issues quickly and apologised repeatedly. Poor girl! I am not blaming anyone in this review as I am simply expressing my disappointment with the food. See less
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+ 10 reviews
+ 10 reviews
FAQs
Does McDonald's Sandown offer takeaway?

Yes, McDonald's Sandown offers takeaway services. However we encourage you to call us first.

Where is McDonald's Sandown located?

Its located at Cnr Princes Hwy &, Smith Rd, Springvale VIC 3171, Australia

About McDonald's Sandown

Fast food restaurant

Contact Details

Cnr Princes Hwy &, Smith Rd, Springvale VIC 3171, Australia
+61 3 8558 6900
Opening Days
McDonald's Sandown is open 7 days a week ( Monday to Sunday). Please contact the business for actual opening hours.
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