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McDonald's Thomsons Lake

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Fast food restaurant

Success, WA

1.5
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About McDonald's Thomsons Lake

Fast food restaurant

What people love
Fast food restaurant
Reviews
Venus Bajaj May 07, 2022
The rudest staff members i have ever seen. Spoiled the whole mood of eating out with family on the occasion Mother's Day. Mr. Security guard please learn some manners to deal with the customers and also the girl at customer service. Big no no for this place just because of staff. See less
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Poida Aussie Apr 30, 2022
Completely stuffed the order, we ordered, then checked order at the checkout and then got home to find wrong burgers, missing chips and shirt one drink. Not happy Jan.... See less
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John Moriarty Apr 15, 2022
This is NOT how you make a large chocolate sundae with extra topping! Where's the topping? No one pays for just extra ice cream! Please train your sundae maker properly. See less
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Neerajan p Apr 07, 2022
Ordered medium burger meal.. got the order, went to grab burger from the bag and it was not put in properly. Only one bun and container came on hand.. and the quality of burger you can see... No it was not busy, i was the only person on drive through.. See less
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mars ! Apr 05, 2022
this is the most hit or miss mcdonalds. sometimes the service is quick, sometimes it takes like 20 minutes. sometimes the food is fresh, sometimes its old and stale sometimes i feel fine after eating it, sometimes i feel like im going to throw up my organs yet i still go frequently See less
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Flo S Mar 19, 2022
Ordered a small slushie for my 4 year old, given a large. Requested a small, told they're the same price. Said I would like a small as the large is too much for my daughter. Told me I was wasting their time. Poured the large into a small container in front of me, was only 3/4 full. Requested a fresh one. Rolled her eyes at me and practically threw it at me. Rudest customer service I've ever experienced. As a previous mcdonalds employee I know this is unacceptable. See less
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Umberto Valerini Mar 16, 2022
I understand that at the moment there may be staff shortages but its obvious your driv thru is quite busy in the morning. Why not roster your more efficient staff to manage it during these hours. I would have to say for the last year it has taken an average of 10 minutes to get through therefore creating a massive queue which is not ideal for the infrastructure around your store. See less
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Jodie Sing Mar 04, 2022
Absolutely disgusting service, ordered at 3:45 with Menulog and didn’t receive until 5:30. Food was stone cold, thick shake was off before we received. Clearly sitting on the counter for over an hour and now completely wasted money and food, not happy and not going back there again See less
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Lana Feb 27, 2022
Been waiting 30mins for 2 sml burger set. Terrible service. When I asked abt my order they said sorry, but don't know what happened. Very disorganised. Food dried out and soggy. Complete waste of time and money. See less
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Helen Gong Feb 05, 2022
Very bad, i believe its that boy again who packed my order, he forgot to give me my orange juice for three times. The third time I ordered on uber. It was so disappointed. Itsent weird that a family meal only comes with three drinks???pls double check orders before giving it out and use brain to think the number of drinks thats in a family meal thanks See less
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Zerrin Hasan Dec 03, 2021
This is what you get after waiting more than 50minutes on Uber order of just 2 burgers (the driver himself waited more than 30mnts at the store). A cold Crispy Chicken Deluxe with smelly buns where the entire bottle of chicken sauce was flipped over. All that could be tasted was chicken sauce in the burger. Let alone the scattered lettuce everywhere except the burger. I have ordered the same item before from them and these guys are getting better every time. So couldn't resist myself from reviewing this time. Certainly not the quality expected from a corporate store operated directly by McDonald's where franchisee stores are giving way more efficient service. If anyone from the head office are watching this please improve the quality of the staff in this store. Not a single time I have been able to get a properly made burger from this particular store. Even when I go to dine in, the staff seems to be struggling with every single order. I literally have to ask the staff directly about my order and stand right in front of the pickup counter so that my food would not be left right on the table for 10 mnts. Your food is not cheap, so please try to make the quality up to it. It is not much to expect a little care on the preparation and service after spending your hard-earned money on this. I am definitely not ordering from these guys anymore. See less
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Samantha Jordan Nov 26, 2021
Place is a shocker. You think each time you go back after a few months it would improve...went in tonight not only was the place filthy, placed an order, watched as my good sat on counter for 10 minutes until they got drinks. Staff no idea what they were doing.asked them for fresh food as it had been sitting. Watched as they done the exact same thing again and left it sitting for ten minutes...when we said to them the girls stood smirking and laughing. Manager was told, they went a 4th time to fix my order ,told them to refund me.they then tried to blame the power outage, no I placed my order 40 minutes ago when there was power. Too many people trying to give orders at the same time and unable to follow simple instructions sort it out. See less
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Bruce Dobson Nov 16, 2021
Food was nice however management does not appear to support staff with enough people rostered on at busy times. We had twenty-five min wait for a simple order. Staff who were there, were trying their best, but again plain seeing that proffet before customers. See less
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Ella-Louise Broxton Oct 20, 2021
First of would like to say the person who served me at the drive-thru was lovely and had good communication skills! But unfortunately wasn’t so lucky when receiving my food… I ordered a large double cheese burger meal with extra pickles and sweet and sour sauce! Little did I know I was receiving a poorly wrapped double cheese burger, that has actually just been slapped together! (No care, and when your working in a fast food industry you should be considering your Costumers! I’m not one to complain but it’s not nice to spent your hard earned money on poor Quality food) Honestly been so good all other times so I’d don’t think to check the bag before leaving the drive thru But definitely think this isn’t acceptable, should be putting more care into the food their preparing for their costumers And also didn’t give me my sweet and sour sauce which I also paid for! Even if it’s just 0.50c for me, if that happened to one person everyday at every McDonalds across the world, that’s millions of dollars. I will definitely be checking my order before leaving next time… See less
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Rayan Taleb Aug 02, 2021
i ordered cream instead of ice cream clearly. every single time i come here i have been given the WORST food ever. i’m surprised the department of health or whatever hasn’t shut them down as their food is below standard completely. i’ve shut my mouth for 2 years but i’m sick of this. this is the closest maccas to me and i love to support my local area, but i’m getting literally unsafe and inedible food for my money to be taken out of my account. See less
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+ 10 reviews
+ 10 reviews
FAQs
Does McDonald's Thomsons Lake offer takeaway?

Yes, McDonald's Thomsons Lake offers takeaway services. However we encourage you to call us first.

Where is McDonald's Thomsons Lake located?

Its located at Gateways Shopping Centre, Cnr Beeliar Drive &, Kwinana Fwy, Success WA 6164, Australia

About McDonald's Thomsons Lake

Fast food restaurant

Contact Details

Gateways Shopping Centre, Cnr Beeliar Drive &, Kwinana Fwy, Success WA 6164, Australia
+61 8 9414 5900
Opening Days
McDonald's Thomsons Lake is open 7 days a week ( Thursday to Wednesday). Please contact the business for actual opening hours.
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