Know your order total before tapping your card on their EFTPoS machine! My total was $11 and I was charged $12, realising as I had authorised the payment. When I politely queried the increased cost, the Woman behind the counter immediately became aggressive and argued that because I had ordered Curry sauce instead of Oyster sauce that it would cost $1 extra. I was not advised of this when ordering, nor does it state that on the menu board. When I told her I wanted a refund and that I'd be contacting Consumer Affairs Victoria, she changed her story to "Tofu $1 extra!" when the item - Vegetarian Noodles comes with Tofu at no extra charge (see below image - item number 36). Then all three staff started yelling at me, talk about intimidating and trashy!
The menu board in the restaurant and take away menus available on the counter both listed my ordered item at $11.00 (photo of take away menu below - item number 36). The story then further changed when one of the Cooks started yelling that the take away menus were old, yet the price listed on those was identical to that on the board directly above him. They have recently raised almost all of their prices, with this menu item an exception. Hey guys - great job with the masking tape on the menu board - it looks great!
I got a refund and spent $12.50 at Melton Palace Chinese on an almost identical meal that came with a can of soft drink - WIN!
You've lost a frequent customer of 6 years over ONE DOLLAR - well done! See less
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