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Mercure Kangaroo Island Lodge

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American River, SA

3.6
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About Mercure Kangaroo Island Lodge
What people love
Reviews
behrang mansoorian Jul 28, 2021
The staff were lovely, but, the lodge itself is extremely dated . Rooms could have done with more maintenance and care. See less
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Karen Heath Jul 21, 2021
This place was amazing, staff were beyond friendly and helpful. We arrived after a big day of sightseeing, a table was already booked for us for dinner, room service breakfast was organised and our room was toasty and warm waiting for us. Dinner: what can I say. the food was AMAZING, a great selection of local wines and friendly efficient staff. We will be back See less
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Shadi Raad Jul 20, 2021
I spent 4 days - 3 nights (Beginning of July 2021) in the hotel and had not good experience. 1-The room has no Microwave (Which is fine). I asked the the hotel reception about the possibility of having a microwave, the answer was you will get one if you upgrade your room. 2- I asked the reception if is possible to heat a small closed meal container for me in microwave. The answer was we don't do this service for the customers 3- the hotel have a sauna service written every where, when I asked about it. They said it is closed due to covid.( It looks for me more an excuse than a true reason) 4- on the last day, before my travel back the Fire alarm start ringing at my room and outside from 4:30 AM and kept ringing on /off till I left 8 AM I told the reception I didn't get good sleep. They only apologised and not even offer 1 cup of coffee to wakeup :) Positive thing about it: Room was clean and toilet recently renovated ------ Update: based on the Hotel reply: 1+2)- I didn't mention it is a metal container ( what i had is microwave friendly plastic container) + the reception just said NO and he didn't give any other explanation. 3)- I am not sure about SA regulations for the case you mentioned in the time I was there, but at least you can update your website and the hotel sign boards that is it not available due to covid restrictions. And not keeping it as available service. 4)- As far as I remember it was ON/Off till around 8 AM... and my main point is: The hotel doesn't has the mindset of customer service. Such as they don't offer any solution to heat the meal and they don't have the mindset of compensation/offer at least a cup of coffee when they wake us up from 4:30 AM because of faulty fire alarm. See less
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Darryn Keneally Jul 11, 2021
The Mercure Kangaroo Island Lodge is sensational. The outlook over the American River is beautiful, with surroundings peaceful and tranquil. The team under Ian’s leadership, are warm, friendly and professional. The evening dinners are the standout. The food, taste, presentation and quality are truly remarkable. My family absolutely loved holiday here. It has been a wonderful experience. See less
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Kelly Roberts Jul 09, 2021
My son and I stayed here for 4 nights. From the time we arrived the staff was very accommodating. Ian showed us to our room and how things operated. The room was clean and refreshed every morning. The room had a king size and double bed as well as views of the river. Breakfast was lovely from the continental to the fully cooked. Breakfast staff were also welcoming and made mornings very pleasant and I loved how they really interacted with customers in how they are and their plans for the day. They do make plunge coffee but can ask for expresso to be made. We had dinner there twice which was delicious even the kids menu was good. Just make sure you book the morning of as they do get booked out. Lucky for us Ian was able to fit us in cause I forgot to book We will be back and would recommend this place. See less
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Pamela Lockwood May 27, 2021
Rooms comfortable and clean. Bathrooms very small and need upgrading. Excellent dinner in Dining room and the buffet breakfast was good See less
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Brent Roberts May 22, 2021
Great food and service from the staff. The rooms and ensuites are terribly dated and would really benefit from an update for the price point. American River is a very peaceful location and is perhaps better positioned for exploring the eastern side of the island. See less
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Anne Smart May 09, 2021
Really friendly and efficient service. The room was lovely and very clean. We had dinner in the restaurant and were blown away by the quality of the meal. The food was outstanding and the presentation exquisite. It was very reasonably priced . Highly recommended! See less
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+ 3 reviews
+ 3 reviews
FAQs
Does Mercure Kangaroo Island Lodge offer takeaway?

Yes, Mercure Kangaroo Island Lodge offers takeaway services. However we encourage you to call us first.

Where is Mercure Kangaroo Island Lodge located?

Its located at 73 Scenic Dr, American River SA 5221, Australia

About Mercure Kangaroo Island Lodge

Contact Details

73 Scenic Dr, American River SA 5221, Australia
+61 8 8553 7053
Opening Days
At the time of updating the website, we did not have enough information about the opening hours. Hence we request you to please contact the business.
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