My parents stopped in for a coffee in november of this year. My mother who suffers from a disability effecting the motor nerves in her hands asked for a latte in a mug, as she struggles with holding a hot glass. This was very clearly and politely explained to an extremely disinterested waitress. When she returned with the beverages my mother's drink was noisily dropped in front of her, and it was abruptly explained to her "We don't put lattes in mugs here".
I am absolutely horrified at this level of service and have attempted to call several times to speak to manager during business hours, but they do not seem to be capable of answering the phone or training staff to be polite and respectful. See less
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