Went here last night and all I can say is that I should have listened to everyone who told me to avoid this place at all cost!
The ambience gives off an initial perception that you are going to have some sort of elevated gastronomic experience, for the end result to not only thoroughly disappoint food wise but also in the service provided by the staff (with the exception of our designated Filipino older male waiter). At the initial interaction of finding our booking, we were confronted by a relatively tall bespectacled East Asian gentleman who seemed intent in undermining my party by asking if we were sure we booked correctly, and if we booked for the right date, which was all easily dismissed by the confirmation message we received and showed, which had all our booking information. They still couldn’t process our booking, and by the time it was all sorted, this whole process took away quite a bit of time from the designated time slot “blocks” they allocate for dining-in, which is an hour and a half.
The food, we ordered Banquet 2, and although the food was not bad, in the context of the price point they are offered, they should be considered bad. The food is marketed as some sort of Asian Fusion cuisine however it was more reminiscent to the western-style Chinese food you find in small regional towns in Australia, with the exception that those eateries don’t come under the false pre-tense of finer dining and exorbitant pricing. If you want an Asian Fusion experience in Townsville, you are more well-off going to Shorehouse as they actually have some decent and interesting choices rather than the generic retitled options you get here at Miss Songs. If you do like the western-style Chinese food, and you don’t mind taking away the novelty of “The Ville”, there are a bunch of mom&pop Chinese eateries in suburban Townsville that provide better quality food and have much more options that are much more worth your money (*cough* Mr Young *cough). You would also be providing support to small businesses rather than a legacy company that has a monopoly on tourism in the region.
The waiter (white shirt) designated to us was an older Filipino who was quite lovely and accommodating but the junior staff (blue shirts?) were absolutely atrocious during our time there last night. They would reach over the table rather than go-around, and they would stack new dishes onto older plates rather than setting the older dishes aside and removing them from the table. In my experience last night, when they did take old plates, they took our cutlery with them as well, so we had to try to call the attention of our busy waiter to get replacement cutlery. I get that these junior workers are probably young international students from Asia trying to get-by but from what I’ve seen in other reviews here on Google, there seems to be an inherent lack of will to do their jobs and roles well with these junior staff, which is thoroughly disappointing. See less
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