I’ve tried to give this location the benefit of the doubt numerous times but I can’t seem to get good service from this place. I do like that they offer vegetables as a side when I order the chicken francese which is why I did decide to go back after bad experiences in the past. I’ll speak on the last 2 experiences because I can recall them specifically. I called in to place an order for delivery. I Waited an hour and got a call from them asking if I was planning on coming to pick up my food anytime soon. The order was placed for delivery and I provided my home address for them when I called. Not sure what happened but whatever. We decided to order from Avellino even though I have to pay extra for my vegetables from them. No big deal. Today, I suggested Nonna Buchanan again for my fiancées birthday dinner. We ordered for delivery through the online ordering system they use. The delivery was received, but the order of fries that my fiancee wanted to eat with her wings was missing. We decided that we were going to complain because if we aren’t informing them of their bad service, it will only get worse. The girl on the phone apologized and offered to have them delivered right away. We were not happy with their remedy for the situation and felt that we shouldn’t have to pay for that item specifically. The manager was summoned and he tries to tell us he can’t issue a refund because he doesn’t know how to use the system in that manner. He wants to offer us a credit for future orders. We don’t plan on ordering in the future after this fiasco. We simply want a refund for the item. He tells us he will deliver the fries and provide us with cash. He proceeds to come to my home with a big smile on his face as he hands me my fries and a 5 dollar bill. The fries went right into the garbage and I decided to write a review. This place provides bad service, the food is decent but the staff including the manager need to figure out a better way to run that pizza shop. See less
... See all
4.1
