I recently visited the restaurant on Friday, very excited after being out of lockdown, Resturant atmosphere and vibes were great, we ordered our cocktails, starters along with the mains. We arrived at 8:30pm since our cocktail and starters were fine, and we were very much looking after our mains which didn’t arrive till 10:15 we weren’t looked after since our starters, our mains were absolute disappointment in terms of what we originally discussed with the assistance. we asked to be cooked medium rare both meats arrived almost rare and flavour, texture of meat were dry and disgusting like it was just fat all around both the meats, when you paying so much money for meals you don’t expect to pay for fat, when we advised to the assistance, she said that’s how they suppose to be! I have been to many fine dine restaurants, I have genuinely never complaint or if I was not happy just never go back at the restaurant again, but to since I almost vomited in the napkins few times, when arriving home past 48 hrs I have been sick from the food we ate. Please insurance you are listening to customers needs and requirements, please do not talk back and assume customer is stupid and unaware how the meat should be cooked, we in fact didn’t finish our meals, and were truly late to our next booking which charged us $50 for arriving late, please look after your customers as they do not want to wait almost an hour between starters and mains.
I will make sure no one from our group ever books at the restaurant and the attitude of customer service provided and most disgraceful experience we have had on Friday. See less
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4.5
