Food tends to be pretty good but the service is atrocious. My last three visits ensure I’ll probably never shop at this location again.
First time, they give me the complete wrong order. Takes a bit of arguing and I eventually get the correct food.
Second time, I purchase a drink with my food. They give me the meal but no drink. When I ask for my drink (which I can see sitting beside the register) I am told I never paid for one (paid 5 freaking dollars!). I have to get up my bank account and show how much I paid to get the drink and she tells me “I’ll give you a drink this time but next time we need more proof”. As if the amount I paid (kebab plus drink) wasn’t proof enough??
And then today, I had a 30 minute lunch break and decided to get a small snack pack as their line was quite short compared to other shops. I’m told there’s a 6-8 minute wait on chips for it. I said that wasn’t a problem. I then wait nearly 20 minutes for my food, watching as people who ordered after me (3 of which were snack packs too) get their food before me. I watch as she starts to make my meal, only to give the chips to another woman who has just stepped up and ordered chips on their own (waited less than a minute before she is handed the chips).
At this point I step forward and ask her when I’m going to get my meal as I’ve waited three times the time frame she gave me. I’m told “I’m making it now”. I said to her that she’s had the chips and ingredients to make my meal 4 times over but they’ve given it to those served after me, and I asked why I was forced to wait when I should’ve been served my food earlier. All I’m told (repeatedly) is “but I’m making it now.”
This doesn’t matter when I’ve wasted nearly my entire break waiting for food that I should’ve received far sooner than I did. Additionally, I heard what others ordered, and like I said, my nearly exact meal (minus one sauce) was ordered by two others after me and yet they received it first. It was not a case of them not seeing me, as she made eye contact with me multiple times while handing out these other orders.
Utterly ridiculous and totally horrendous customer service. See less
... See all