Disappointing Customer service!!! So disheartened after eating there this afternoon with my family. The lady who was managing the restaurant, was very rude and disrespectful. She was fighting and arguing with us when we asked for the drink with no ice. She said it comes free with the lunch so they can't change it .. it's free.
It's not free...We pay the money. Now you make it a deal, that's your restaurant's business policy, but we pay for it!! Don't tell your customer's that it's free, so you get what you get. Please use your customer service skills or basic courtesy, while talking to us.
Firstly although tables were distanced, the couches at the back were so close and she said they couldn't do anything about it.What happened to social distancing, the signs are put up for namesake.
This lady, who was at the lunch service, was very aggressive and rude in her response to us. She created a scene , just for ice, and it was very embarrassing for us.
Luckily the food was good but we will not be going back to this place., just because we did not have a pleasant experience.
Note to the owner : They need to upscale their customer service skills or basic human courtesy, else should not be in customer service/management roles. Would expect better especially given the challenging times we are all going through !!! Please ensure to make meal time, a happy time for your customers. See less
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