Warning as this will be long!
I went to this restaurant with another friend just the other day. To start off, not all the staff had masks on. We did not think much of it and just sat down anyway as restrictions had eased by then. However, the real issue started when I ordered food. I am a pescatarian and so I do not eat meats such as chicken. Looking at the menu, number 57, a special fried rice with prawn, chicken and fish cakes, appealed to me so I asked for there to be "no chicken." He said it was fine and proceeded to mumble my order back to me as, "no chicken....prawn and fish cake." It sounded to me like he was just going to take everything out so I added quickly, "seafood is ok!" The order seemed to go smoothly after that. We received food and drinks, ate and chatted. Come payment time, there was the issue that they only take cash (which was a tiny sign posted at the cash register, not in an easy place to see when you first walk in). So I waited as my friend ran downstairs to an ATM. As I was waiting around, I saw a typical dessert being handed out to most, if not all the customers. I dismissed it as an addition to their meals. In the meantime, I also checked the menu to calculate the total, which was $19.5 from the menu. My friend returned after waiting in a long line and then they told us our total was $22.5! "Excuse me, why is it more expensive?!" They responded, "because you wanted more seafood. That is extra $3." We had a looong discussion about how I never said to swap the chicken for seafood. Not only that, but they said swapping the chicken for "seafood", meant that they added scallops and squid, which I did not taste at all in our dish! We just had a few tiny prawns, fish cakes and salted fish. If I had squid, I would have been able to tell from the texture. To make things worse, the lady argued that we were given dessert for free! My friend and I never got the dessert, which I told her. "It doesn't matter because we don't charge for that anyway!"
In the end, we had to give in with giving $20. You might think that 50 cents is not a lot and it isn't, but for their poor service, lack of communication skills, not getting everything they promised, all the wasted time and even needing to line up to get cash, they did not deserve it. Too bad they told us "you are wasting my time!" AFTER we already handed her the money. Wish we had the exact amount of $19.5 to hand over so we did not have to "waste her time". See less
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