UPDATE- Still haven’t received refund have has to go through the bank
Placed a order on their website this evening and after placing the order I received a call from the store saying that they could not supply part of my order due to not enough staff which is understandable during these times but update it on your website and other online ordering methods. The staff member offered a replacement item which i was not interested in so I let the staff member know to just refund the item, the staff member then proceeded to ask me how he is meant to process the refund.
The delivery time came and went as it’s a Sunday evening I gave them a little extra time incase they were busy after 1 hour i called and the same
staff member i spoke to earlier had informed me that he had cancelled the order as I requested a refund for a item that they couldn’t supply he though this meant to cancel the order completely.
Very disappointing with the service and professionalism of this business and would highly benefit from some better training and management. See less
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