So as many months passed, we decided to give them another go. It's like de ja vu! It's been almost 2 hours and still no pizza!! When I called I get young kids that have no idea except to leave me holding the phone and the manager refused to come to the phone.
The pizza is good but the service is appalling. Twice I've ordered and it's been more than 25 mins late. When I call to enquire I got told it's 5 mins away, only to have to wait another 15 mins. If they were honest about the lateness and gave me the real ETA I'd give 4 stars but being misled is very disappointing.
In the end, the Manager promised me a refund, which I am yet to receive. The pizza ended up arriving 2 hours after I ordered it, which was 90mins past the promised delivery time. I was told each of the three times I called that the delivery was 5 mins away. We won't be coming back for a while, hopefully they can sort out whatever the chaos is that is creating such a disappointing customer experience because like I said, we do like the pizza. See less
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