Not Impressed. If you're going to charge more than your competitors you should at least ensure that the pizza is delivered on time. Furthermore, if the pizza is an hour late you should advise the customer and allow the customer to cancel their order.
I ordered pizza and wings to be delivered. The receipt said the pizza would arrive within the next 30 minutes. After 1 hour of waiting I called to check up on my order. Was advised it would be an additional 20 minutes wait. I asked for my order to be cancelled because it was taking 3x the specified delivery time and I could call up another pizza joint and have food delivered before then. They refused because the pizza was 'already made', and proceeded to blamed it on the trainee. The staff were not particularly apologetic and rather than a refund they offered me a 'free drink' which did not solve the problem of the pizza being late. When it finally did arrive the pizza was lukewarm and needed to be microwaved. There are 3 other pizza joints in Mawson, I will be going to them from now on. See less
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