Ordered via Deliveroo on previous Friday night. Food arrived hot. Former Indian restaurants at this address had been excellent (Patiala/Made In India).
The chicken tikka was tiny, dry, and hard. The palak paneer was effectively flavourless. The aloo baingun was watery and unpleasant tasting.
All portions were small and did not fill the containers.
I drove to the restaurant and the food was returned with the exception of the chicken which had been spat out into a bin. I was asked to wait by a polite member of staff who said the manager (Tareq) was on his way to the restaurant to deal with my complaint.
After 15 minutes of waiting I was advised by the same staff to leave my contact details and bank account information so the manager could refund me over the weekend. He gave me the manager’s name and mobile number. That was 7 days ago and I have been unable to speak to Tareq or get a refund since.
We ordered the same food that night from a competitor in Ngunnawal, and their food was excellent, a complete contrast to Punchforon. See less
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