On Sat 5 March 2022, I went in to have lunch and chose from the Lunchtime menu that had a creamy mushroom fettuccine, and so I ordered it. I checked the description and it was vegetable based as I love mushrooms. It was a great meal with plenty of mushrooms. At the end of the meal when we paid I saw on the receipt that I was charged for a creamy CHICKEN pasta, which I had NOT ordered. There were no noticeable chunks of chicken thar I saw, and my family who are meat eaters didn't notice any when they tasted the dish. So I asked the waitress to make sure there was no chicken in my pasta as I am vegetarian. I was told by the waitress that the pasta I received would be charged at weekend rates, but assured me there was no chicken in it, even though the receipt stated so. I was fine with this. I asked for her to confirm this with the chef.
She didn't do this but instead she went to chat with her colleagues at the counter. I then when up to confirm there was no chicken in the creamy mushroom fettuccine I ordered. This time a different waitress came up and told me there was chicken in the pasta, that is why it is called chicken creamy pasta. I informed her on the menu there is a creamy mushroom fettuccine dish, that is why I ordered it. I am vegetarian why would I order a chicken dish. The waitress then went on in a condescending attitude telling me there was no creamy mushroom fettuccine in the menu, and that I should have checked the description on the menu before I ordered. And furthermore, I should have told her I was vegetarian so there wouldn't be chicken put on my pasta. I countered and asked why should I have to tell you that I am vegetarian and please make sure there is no chicken in my mushroom fettuccine, where the description doesn't have chicken in It?! The chicken was minced finely it seemed.
It was the most appalling service and lack or remorse for their mistake, where the first waitress not only lied about serving me the wrong dish, but also lied that there was no chicken in my dish. Then for the second one to insinuate it was my fault for ordering a chicken dish on the menu when I was vegetarian. Poorly trained staff who DO NOT KNOW their own menu, refuse to own up to their mistakes and blames the customer for it. It is shocking and I will never go back to that place. I did not choose the chicken but was misled into eating the dish then lied to about it which makes it worse. I would give a negative rating if it was possible. Shocking and disgraceful behaviour and service. Either get better trained staff or at least staff who have an ounce of integrity and know their own menu. See less
... See all