As much as I enjoy the food, tonight was quite possibly the worst service I have ever received.
After finishing work late, I ordered 2 pizzas and a salad online on the way home expecting to be able to have dinner shortly after getting home. Instead, it took 1.5 hours to have a pizza delivered from a shop 1km away.
What was more aggravating was that after an hour waiting I called the shop and was told the order was leaving the shop now - somehow it took 20minutes to complete a 4minute drive after 8pm mid-week in a suburban area.
Staff on the phone were also not able to tell me if certain toppings/sauces contained gluten, surprising given that they heavily advertise their gluten free bases which was the main reason we chose RB (I was dining with a coeliac friend). The lack of knowledge of product appears to be a training problem throughout the company as i did try to check other stores and they also could not answer and it is not listed on their website.
Not sure I will be ordering from here again, given they are unable to advice on dietary requirements or provide reasonable service. There was nothing convenient about this delivery. See less
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