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Shady Palms

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Restaurant

Kincumber, NSW

3.7
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About Shady Palms

Restaurant

What people love
Restaurant
Reviews
michelle Correy Apr 24, 2022
Chaotic , they had problems with menu on the App and it seemed frowned upon to want to order from a paper menu to a waiter or waitress. Told we could only order via app by one staff member. When they sorted out the menu on the app, and we ordered via app, there was an extra charge for ordering using a credit card or PayPal. Pizzas had stingy amount of topping and what we wanted from non pizza menu was unavailable. See less
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Eddie De Souza Apr 18, 2022
We had a great Easter Sunday with the whole family at the tropical oasis restaurant Shady Palms. They had face painting and a magician entertaining the kids and even us adults. Helpful and attentive staff. The tables in the gardens make you feel like you’re on holidays in Bali or Hawaii. Stunning decor. The taco board was delicious and the kids loved the pizzas. Tasty cocktails and a good beer range. Good news, finally a place for families on the coast. Will be back with the family or boys for sure. See less
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Crystal Pearson Apr 17, 2022
Came in today (Easter sunday) and where do I begin.. You know how to throw an event!! Couldn't not fault anything. burgers were fantastic, georgia behind the bar making delicious cocktails, and the 2 managers floating around helping us with anything we needed (sorry didn't get their name! girl with the glasses and gentlemen doing the scavenger hunt) 10/10 will be back!! See less
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纪清宁 Apr 16, 2022
The palace is so cool, good vibe nice environment. The food overall is not bad: pizza is good and fires are great. Staffs are so helpful and friendly. The one thing is we ordered the chocolate pizza but it didn’t served!! We just realized after we left. 15%percent surcharge is a lot during holiday break. See less
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Melissa Cusack Apr 14, 2022
We came as a group of 20 for a work function. I dealt with Rachel and she was very helpful in organising the day for us. The food, the drinks and the service were fantastic. We got the bottomless pizza package for $35 per head. We only ended up needing about 15 pizzas so I don't believe we got value for money, and in that respect, it was very expensive. Next time we would probably just order individually. See less
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Tony Ryan Apr 11, 2022
Held a function here last Saturday afternoon / night for about 25 friends. Rachel the Functions Manager was outstanding prior to the night with recommendations for food, great response times and overall a dream to liaise with. On the day, venue was outstanding!!! Staff were awesome, happy and helpful. Food was excellent (great pizzas) and the drinks flowed. Overall a very successful function - all who attended enjoyed!! Thanks again to all at Shady Palms - highly recommend this venue. See less
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Carolyn Krone Mar 20, 2022
Love the vibe! Love the food! Staff very friendly and helpful. See less
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imogen spencer Mar 07, 2022
The most amazing staff and venue. Couldn’t have met a better team of staff everyone was amazing. The food was delicious and the venue was lovely. Perfect for all occasions See less
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A L Feb 11, 2022
Would highly recommend this place especially on a Wednesday night with music bingo. My partner and I went for a normal dinner and ended up playing music bingo and having an amazing time. We won bingo and all winnings allowed us to come back and spend more money at this amazing place. Beautiful fairy lights and outdoor sitting See less
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Stephen Derry Jan 04, 2022
What a treasure! Was staying nearby for a few nights and heard good things so thought we would check it out. The atmosphere is like that of an upmarket bar in Thailand or Bali. Several different areas, each with its own charm. The food and drink options were excellent, esp the house cocktails. Will return! See less
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Kerrie Leon Dec 21, 2021
Shady Palms was so great when it opened ... my husband and I, along with friends and family, would frequent it as often as we could for the great friendly vibes, beautiful surroundings, and the tasty menu. Yesterday was our first visit back post-lockdown, and it is terribly sad to say Shady Palms is no longer the place we loved. In fact, all 6 adults were extremely underwhelmed and disappointed. So what has changed you ask? The biggest difference to note is the menu. It is NOT anywhere to what it was before. The burgers were so yummy and delicious, now ordinary. Where are the waffle chips? Now a bowl of chips, that could well be McClain Superfries, is $15. Sauce an extra $2. The second biggest difference: the pricing. For what you get, it is now very expensive. A cheap bottle of white wine: zero change from $50. Thirdly, and probably the most disappointing, the vibe. Sure, we went on a Monday so expected it to be quiet. But what we didn't expect was having to find a staff member on arrival. No table set up, despite booking for 9 people and leaving credit card details with $160 deposit should we not turn up (fair enough for a busy period, but not when we are the only ppl there), no table service as such. Scan the QR code and order online. Your food will arrive. Almost like a takeaway service. Except if you have cash, then a wait staff will verbally take your order. Really, really disappointing. Don't get me wrong, the girl was friendly, but the whole ordering system is not only weird, but it feels detached and mechanical. Very, very sad cause if these things aren't fixed, then I can't see Shady Palms surviving. See less
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Robert Brooke Dec 15, 2021
I've been twice and both times the food has been average at best and on one occasion, Garlic Pizza with Garlic Confit, just shy of inedible. It's disappointing because it is such a lovely location and the staff are doing their best under the conditions. I did raise the issues I had on my first visit and was met with rather defeated look from the manager so I let it go. On our second visit, we were a party of 9 and we used the QR ordering system. I've been using these systems for at least 2 years now and they have always been very convenient and fast. However at Shady Palms they can't get it to work. There were four separate orders in our group of nine and the order that was placed second in the group didn't come out till about 25 mins after everyone else had finished eating. The meals were almost identical, mostly burgers. When this was raised we got told at least 3 times that the order was next up and will be out to the table in 5 mins. Eventually the meals arrived, the manager was very apologetic, tried to blame the QR system also blamed the amount of patrons in the restaurant, almost half the tables were empty. He offered a free drink to the our friends who were waiting which I guess kind of makes up for it... All in all not a great dining experience. See less
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Serge Nov 13, 2021
The online ordering was quick and efficient but makes the whole experience impersonal. The food was very average. See less
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Iman Eftekhari May 09, 2021
A unique atmosphere and great vibe. Food and cocktails are good but not great. Also don't expect them to arrive at the same time - some people on your table could wait for an hour even if you order same food at the same time! See less
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Judy S. Feb 06, 2021
The venue is gorgeous but i already knew that going in as I'd been there in the past when it was a different restaurant. We sat upstairs and the food on offer was pizzas only. The pizza was ok but not great! The cocktails were very overpriced for what they were, glasses loaded with ice and a lot of sugar syrup and getting a drink took more time in line then to actually drink it. We were moved 3 times to different tables as they had bookings coming in, not ideal. The staff were very friendly and did their best. The place has a lot of potential...its just not there yet. See less
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+ 10 reviews
+ 10 reviews
FAQs
Does Shady Palms offer takeaway?

Yes, Shady Palms offers takeaway services. However we encourage you to call us first.

Where is Shady Palms located?

Its located at 366 Avoca Dr, Kincumber NSW 2251, Australia

About Shady Palms

Restaurant

Contact Details

366 Avoca Dr, Kincumber NSW 2251, Australia
+61 2 4381 1436
Opening Days
Shady Palms is open 5 days a week ( Friday to Thursday) and closed on Monday, Tuesday. Please contact the business for actual opening hours.
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