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Southern Cross Vet Eastern Suburbs

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Veterinarian

Bellevue Hill, NSW

4.7
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About Southern Cross Vet Eastern Suburbs

Veterinarian

What people love
Veterinarian
Reviews
Alex White Mar 02, 2022
My experience and more importantly Baxter my Boston Terrier's experience was first class at every point. Sam was very professional and informative during our initial virtual conference. Kerry was very helpful in navigating the insurance process under unusual and particularly difficult circumstances. David made us feel both very comfortable during the somewhat emotional time when he picked Baxter up from my home and dropped him off pre and post surgery. (a great service in itself I was not expecting) Dr Sarah was very personable and took plenty of time to examine Baxter and answer my many questions post op. Most importantly Dr Victoria has clearly done an excellent job on Baxter's Soft Palate Resection and Stenotic Nares surgery. Two weeks on and Baxter no longer snores at all and can endlessly chase a ball without losing his breath which is a truly remarkable turnaround. We thank you all so much for his new lease on life! ❤ See less
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Yin Yin Feb 27, 2022
I do not usually voice my opinion on Google so the fact that I have written this review is already a testament to how upsetting my experience at Southern Cross Vet was. SC Vet markets itself as providing fair prices and the best service but everything I experienced was the opposite. They seemed more interested in maximising their profit and making the refund process a nightmare. The customer service I received was horrendous. I chased them up for my refund for a month and never heard back from them. It took getting legal advice and sending a letter and email to finally hear a response and even then, they didn’t process my refund until I called them a week later. This refund process took in total, a month and a half even though they had already received the product that I had returned. Beware that if you are promised a refund, they will put the minimal amount of effort required in customer service in hopes that you forget about it. I went in on the 27/12/21 as a first-time client because my dog had skin allergies. I expected to see a vet but was told at the last minute that the consultation would be done virtually with Dr Sam. Since I was already there, I was happy to be flexible thinking that a virtual consultation involved a video call or at least being able to speak to the vet myself. However, I did not talk to the vet at all. Instead, the vet nurse, Kerry was on the phone with Dr Sam, relaying messages between the two of us and sending photos that I had airdropped to her. Overall, the whole situation felt very unprofessional and unreliable. I paid for the consultation reluctantly and expressed my dissatisfaction at my next visit after processing what had happened. Kerry messaged me to schedule a free follow up appointment to make up for the first consultation. I went in for my second consultation on 29/12/21 and had Dr Sarah. I told Dr Sarah what happened during the first consultation and she questioned why the Lamisil cream prescribed to me at my first consultation was in the treatment plan. This further confirmed to me that Dr Sam prescribed my dog with unnecessary treatments. Dr Sarah swapped the Lamisil cream for an antibiotic cream. I was charged $69.00 and was not given a tax invoice. I believed this price to be the difference between the refunded Lamisil cream and the new antibiotic cream. Dr Sarah told me that my dog could get off antibiotics the following week and that I could return the unused antibiotics, helping me reduce the excessive cost of the first consultation. I came back the following week (5/01/2022) to get Dr Sarah’s confirmation that my dog no longer needed antibiotics. The check-up lasted no longer than 5 minutes. Dr Sarah gave the unused antibiotic pills to Kerry so I could receive a credit. Kerry told me that I would be given a credit for them and that the details would be emailed to me that afternoon. I also asked Kerry to provide me with the invoice for my 29/12/2021 payment, which had still not been sent to me even though I had requested it in email. Whilst I was still at the clinic, Kerry gave me that invoice. I noticed that what I had paid on 29/12/2021 was shown as being a second consultation even though it should have been free. When I protested, Kerry said that given I was charged for the 29/12/2021 consultation when I should not have been, I would not be charged for this one. I rejected that, saying that it would be unfair to charge me for this extremely short visit with Dr Sarah. Since the third consultation, I chased up Kerry multiple times on the refund. Every time I called, Kerry was either unavailable or if she was, she would tell me that she would email by a certain day which she did not. My lawyer said it was illegal for them to have the returned antibiotics without giving me my money back. It took me receiving legal advice for them to take me seriously as they magically had time to respond to me after I sent off that email and letter. If they try to dispute this review by saying that they provided good customer service, that would be truly laughable. See less
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Gareth Edwards Dec 12, 2021
Have recently needed to visit SC Vets Bellevue Hill with one of my dogs Whitlam. On both occasions extremely happy with the service and pricing both from Dr Viktoria and Dr Sarah and the girls on reception. The no charge for the very quick rechecks was a pleasant surprise and welcomed. Would highly recommend. See less
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Bryan Sandejas Sep 02, 2021
I live in the Philippines. My dog got sick with a neurologic disease that our veterinary system here just couldn’t handle or properly diagnose. I took a long shot and messaged southern cross as we were desperate and running out of options. I was able to talk to Dr. Sam, and he helped me understand the condition of my pet, even though our meetings were exclusively online and very limited. His professionalism and knowledge really reassured me regarding my dog’s condition. I cannot thank you enough Dr. Sam for the time, effort, and invaluable guidance you gave me and my pet which I consider an irreplaceable family member. See less
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Lynette Jackson Aug 05, 2021
Kerrie on reception and Steven the vet are true professionals. Reasonable prices and my little kitten who hasn't been well is in very good hands. Thank you so much for your wonderful service and genuine care. See less
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Taryn Polovin Mar 22, 2021
I’ve been going to Dr Sam for both my fur babies for years now. He is an exceptional, caring and professional vet. He always makes time during the appointments to make sure I understand everything and addresses all my concerns. He truly treats my dogs as if they were his own. I can’t recommend him highly enough. See less
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Amanda Lyras Mar 22, 2021
I am a new client of Southern Cross Eastern Suburbs and I have been delighted with their service. My puppy has seen two vets at the clinic including Dr Sam and they (along with Kerry at reception) have made him feel so welcome. The vets have spent time getting to know Sherbet at appointments and haven't simply just attended to the veterinary aspects of the appointment. They have also taken the time to answer our questions and offered to be available out of hours on the mobile if we need anything while outside the clinic. We also took our puppy to a puppy party hosted by the vet and were grateful for the opportunity for our puppy to meet other puppies in the area and encourage socialisation. I feel Dr Sam and his team have gone above and beyond. I would not hesitate to recommend them. See less
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Dallia Catzel Jan 14, 2021
Can’t recommend this Vet more. They always go out their was to accommodate all your doggies needs. No matter what they happy to help in anyway. Today they even gave my precious lab a lift home after her anal glands sorted and manicure. All done free of charge with delivery home. Love you Southern Cross Vet💕 See less
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Carolina C. Jan 14, 2021
Southern Cross Vet have looked after our two fur babies since they were little. We absolutely love this place and their staff. They are friendly, knowledgable, kind and professional. They are Genuine and they really love what they do. We cant recommend SCV highly enough, their service is next level and they really care for our pets wellbeing. They have a very personalise service and they always go above and beyond to help us with what need. Everyone we have had come in contact with at SCV has being really nice and helpful. Most importantly, our fur babies LOVE SCV and their staff. This photo says it all! See less
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Khalil Kandakji Jan 09, 2021
Doctor Sam and his team are the best veterinarians in the eastern suburbs inner city and inner west no doubt about it. All Work conducted is in a professional manner and have a very welcoming vibe in the clinic They are very friendly and helpful they helped with my cats kidney problems and he is now living a happy and healthy life. Definitely recommend Dr Sam and his team. See less
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Clive and Ann Martin Nov 11, 2019
We decided to take our puppy to Southern Cross because it was the closest to us. We have always been very happy with the care and treatment for our puppy. Recently, he was very sick and we could not have expected better care from the clinic to get him admitted to the vet hospital for urgent care. I was impressed that the doctor who arranged to admit him gave her personal phone in case we needed her during the night but has also since enquired about him. See less
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Baillie Mckellar Aug 19, 2019
Dr Sam and the team never fail to go above and beyond for their clients. All staff have a passion for seeing your pet healthy but also comfortable in a vet clinic. They pride themselves in making sure your pet isn’t overwhelmed and will take just as long as your pet needs to ensure you get the results you want but also your pet feels safe and happy. Couldn’t recommend them enough. See less
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Brad Yee Aug 08, 2019
The staff here are brilliant. Friendly, personable and knowledgeable. The two vets we have dealt with there were great with our dog. Mia (vet nurse and receptionist) in particular is a special breed herself. You don't find too many people these days that will go above and beyond the call of duty, but she nails it. She listens to the issue at hand and really tries to do the best for you and your pet. She is very passionate about her job, and it is enriching to see. Highly recommend this vet! :) See less
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Mili Olaechea Jun 18, 2018
Best Vet ever! They have been attending my dog since I’ve arrived Australia. The kindest and trustworthy team! Love Shouthern Cross Vets! See less
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Andrea Kunosic Oct 28, 2017
I have been a dog owner for over 15 years and have visited lots of vets. I have never come across a brilliant service like what Sam and his team provide to all their patients (and their families!). They go over and beyond each and every time. I cannot commend them highly enough. They have state of the art facilities and the doctors and nurses are absolute experts in their field. It is so reassuring to see how much all the staff love and genuinely care for your pets, which gives me so much comfort especially in times when I have to leave my little girl in hospital overnight. The prices are very reasonable. I have a little dog who has few chronic conditions that require close monitoring and has been a patient of Sam's for three years. We are moving to Wollongong in few weeks and I'll still be coming up to see Sam with my little girl, as I know that I will never again find a great vet like Sam and all his brilliant staff, so the drive will definitely be worth it. If you are looking for a new vet I would highly recommend you visit Sam and his team at either one of his clinics. See less
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+ 10 reviews
+ 10 reviews
FAQs
Does Southern Cross Vet Eastern Suburbs offer takeaway?

Yes, Southern Cross Vet Eastern Suburbs offers takeaway services. However we encourage you to call us first.

Where is Southern Cross Vet Eastern Suburbs located?

Its located at shop 1/196-204 Victoria Rd, Bellevue Hill NSW 2023, Australia

About Southern Cross Vet Eastern Suburbs

Veterinarian

Contact Details

shop 1/196-204 Victoria Rd, Bellevue Hill NSW 2023, Australia
+61 2 9389 7534
Opening Days
Southern Cross Vet Eastern Suburbs is open 6 days a week ( Wednesday to Tuesday) and closed on Sunday. Please contact the business for actual opening hours.
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