Myself and a few other friends visited the norwood st. louis this evening and were very disappointed with the service. Firstly our water glasses were dirty and looked unpolished. This seems to be a theme among st. louis cafes. Secondly our friend was rudely told to leave after she came to join us at our table indoors. We tried to bring a chair in from outside after seeing that another table had brought in 2 other chairs without any issues but were told off for this, and our friend told to “get out” rudely by the owner. While we appreciate that there is a set capacity indoors, we had already paid for a decent amount of food and were offended by the handling of the situation. A simple apology would have been appreciated. However, we moved outside into the cold evening. Note the heater was not turned on. Next our food was taken to our old table, after a significant wait of half an hour. When our food finally arrived to our table, it was unappetizing in a cardboard box, unlike the food that was meant for us brought to the wrong table. The churros were ok, no compensation was offered for the poor earlier treatment. The final straw was that our friend was given a fork for her ice cream. Apparently this was because they had run out of spoons, unsure why a teaspoon wasn’t available. Will be tentative to come back. North adelaide st. louis is better. See less
... See all