My family and I purchased take away for dinner. While most of the meal was ok, the pork gyoza’s were clearly ‘off meat’. The smell and taste was very clear that it wasn’t ok to eat. I called to explain this politely to the lady, so that they could safely remove the rest of the batch so that food poisoning did not occur for other customers. Instead of thanking me, she proceeded to argue with me, telling me that she guarantees the freshness because it was ‘frozen’ meat. I explained that my main concern is of others ordering the food, not the refund, and that sometimes meat is spoiled because of conditions ‘prior’ to how they received it. She continued to argue telling me that no one else has picked up on the meat being off so she would issue me a credit if I didn’t ‘like the food’ but would not be taking my advice. Very disappointed as I was not aggressive at all and just wanted to ensure others safety. Now I will not be returning at all. 😕
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After receiving a response from the owner, I can understand them wanting to defend their business. However, I was not offered a 'double refund'!!! I was asked to bring the food back and I was not going to drive all the way back there at dinner and bed time (for my children). I did not pressure the staff, I simply wanted my money back only on the gyoza's (to be refunded at a convenient time), and to warn that the meat was sour, to hopefully keep others safe. All they had to do was acknowledge my claim and ensure that the rest of their batch was safe before serving. Instead she was very rude to me which is why I proceeded in giving a bad review.
I am not an idiot, and I know what off meat is after 33 years of eating food, especially being a regular of asian cuisine !!!!!!!!!!!! See less
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