Worst food and customer service ever! We will not be returning. Had a birthday booking for 13 at 6pm. We eat early as we have young kids. Order was not taken until 6:45. Starving kids is not good! They only had one waitress taking all the restaurant orders! My brother orders a glass of Cointreau and got charged for a bottle. They then refused to give him a refund saying they don't give cash refunds. After lots of argument, they put it back on the card. They then wanted to charge us $1 per person for the cake fee, which they don't even cut up themselves! At the end of the average meal, the waitress came over with a $30 voucher saying this is for your booking fee, which they forgot to take off the food bill! Again, she refused to refund the amount, stating they don't give "cash" refunds! Again, asked to put on the card, since it was paid on the card, no we don't do that... Even though it was their error! When asked to speak to the manager, she walks off in a huff and the manager eventually refunds the $30.
Still cannot believe the experience we all had! Disgusting!! See less
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