I had my Bridal Shower lunch at the Botanica and it was the most magical experience, the food was incredible, catering to all needs of my bridal party. The service was outstanding, Everyone was so polite and accomodating. We brought our own florals and cake to the lunch to which they presented beautifully. I am looking forward to returning again soon. See less

We booked for a 10am breakfast with another couple and were admittedly 30 mins late. We called ahead of time and informed them of this. Upon arrival, we were told that they need the table back by 11:30am which as i understand is incorrect as there is a 2hr seating (therefore we should have had the table until 12 noon). Regardless, we thought we’d have a full hour so that should be enough for an enjoyable breakfast. We were done by 11:15, yet the entire 45 minutes we were there, we were constantly interrupted by staff hovering around the table seeing what they could clear from the table through out the entire time. Every few minutes they would look over to see if we were done or straight out ask us if we were done. This made the whole experience very rushed and made all of us feel very uncomfortable. Even though we were told we had the table until 11:30am on their own accord, we got up and left at 11:15am as the staff kept standing around our table making us feel uncomfortable. Again, this was felt by all of us at the table and not just one of us. The food is also not ‘fine dining’! It’s the most basic and tasteless breakfast we’ve had in a very long time. As all of the other reviews have said, you only go once for the decor and photos and that’s it. If they want to keep their customers they really need to learn better customer service and improve their food offering. Plenty of nicer places you can go to. Would not go back. Response to Botanica’s Response: Your response correctly captures the exact essence of the vibe we felt on the day! Arrogant and rude! Instead of investing your time reviewing “CCTV” footage and being so defensive, your time would have been better spent passing on the feedback for the poor quality of food to your chef and training your staff to not bother guests by taking away their dishes when they are not finished and rushing them. Your business will never improve with the defensive and entitled attitude that is clearly evident in your response. As for the “General Manager” personally contacting me…this is so misleading. You make it sound like someone actually called me and we had a conversation. Let’s clarify. A standard run of the mill email asking for why i had left a negative rating on google was sent to me by your business. Do you really think that I notice or care what ‘job title’ it came from on the email signature? As far as i’m concerned we were made uncomfortable and rushed. We’ve dined at far better restaurants and cafes and were never made to feel this way. I do not believe my comment are “inflammatory” nor “unwarranted. You don’t get to decide if our feelings are warranted or not! This is how your staff and management made all of us feel and i suggest you work on that. Judging by the 3.7 rating you have others feel the same ;) See less

Might be ok for breakfast or lunch. I would recommend not going for dinner. Our cocktails arrived after we had finished our entire meal. (We were told this was because they were understaffed) we had to keep asking for table water. All you could hear was the kitchen staff constantly asking for service although they clearly knew there wasn’t any staff to run the food…our food was cold. Visited on 26/02 I felt bad on the staff - the restaurant shouldn’t offer 2-4-1 cocktails at a busy time when they don’t have the staff to make them. See less

Saturday 26 March 2022 Booking for Zoran Janakievski Would like to forward a critique for the last night dinner, Was absolutely beyond beautiful,  perfection, nothing to add nor subtract,  a big thank you to all employees,  and a special thanks to the lady that looked after us Emily. Thank you again for the lovley moments. Regards Zoran Janakievski See less

Maddy and the team out did themselves for my bridal shower. The level of customer service and hospitality was amazing, they ensured all my guests were well looked after. The food and atmosphere was perfect. Thank you x See less

Loved loved LOVED my experience at the Botanica! Went with a couple of friends for a birthday dinner and found the staff so inviting and the food delicious. Loved the large variety of cocktails they had on offer. There was something for everyone. Would 100% recommend a visit, you won’t be disappointed. See less

What a great spot to have brunch with the girls! The place was decorated so beautifully, the staff were amazing and so happy to help with my dietary requirements and the food was top quality, compliments to the chefs. The drinks went down pretty well too. Overall, amazing vibe and keep up the good work See less

Had a birthday lunch here with a friend of mine. The atmosphere is quite nice and the decor is instagrammable. The food was also quite nice. We took lots of photos during our visit, because we wanted to have memorable birthday and as usual I do overall restaurant review for my social media platforms. But unfortunately, we experienced unpleasant service. The staff is quite rude. I've never experienced at all when I have to be rushed in any restaurants I've ever visited. The staff many times tried to take away our meals when we didn't even finish it yet without asking whether we wanted it to be cleared or not. I had to tell them that we are not finish with our meals yet. They also more than 3 times warned us of how much time we have left to dine in. The last warning was the worst as we were enjoying our dessert, the staff just passed us by and yelled "you only have 15 minutes left girls". I checked my time we should've had around 30mins left, because I booked for 12:30 PM for 2 hours of seating. We had a few bites of our dessert, after that I got up and paid the bills without even finishing it. It's quite sad that this incident had occurred during my visit, because I had a high expectation about this restaurant. I would never ever come back again to this restaurant. See less

Waiting staff come off as a bit standoffish and distant. Table was 20 mins late. The fish portion was absolutely pathetic. The upside to my experience was the chairs are very comfy, the dessert was really nice and the ac was very nice and cool the whole time. There's a nice garden at the back. Don't think I'll be back though. See less

Cocktails and food are delicious and the staff are super friendly. See less

Beautifully decorated, friendly staff and nice food. Admittedly we were late for our booking and were aware of the 2hr seating limit. Those who arrived early had opportunity to order drinks. Was difficult to get staff attention to order drinks for those who came later. We were aware of the group menu due to having a large party. Main Dish was a choice between chicken or fish. Due to mix up one guest was asked of she wouldn't mind having the chicken despite ordering the fish. Side dishes arrived when we were 3/4 through the meal, and therefore 1/2 went to waste. Main dishes were lovely! Enjoyed the ambiance of the space with my guest and created great memories with the help of one of the employees who went out of her way to take lovely photos of us. Not sure if I'll go back but had an overall good time. See less

WOULD NOT RECOMMEND if you are after quality food and service. 1. We had a booking, yet we had to wait for roughly 20 minutes to get in 2. It took nearly an hour from seating time to entree 3. Although the waiter was friendly, he would benefit more from professional training. However, the waitresses were impatient when taking orders, did not smile at all. 4. We had group menu, we waited nearly an hour for entree… another hour for the main…then finally, nearly another hour for dessert. 5. What was the 10% service fee surcharge for when staffs were not attentive to customers at all even when it was not busy? Nobody ever came to ask us if everything is okay or do we need anything extra. We were there for 3+ hours and left right after dessert. I understand that it is difficult to be attentive when the restaurant is busy. However, after we got our mains, we were the only ones in the restaurant and we had to call them multiple times to refill our water and remind them of our drinks order. Some were not happy at all I have had way better service in cheap restaurants than this overpriced place. It is overpriced for the food quality and service. If you want an overprice place to eat with below standard customer service to take thousands of photos for your instagram, then…I still would not recommend it. See less

Great food and ambiance. Not sure what cuisine you'd call this but it's a little bit French, a bit Japanese, but whatever you wanna call it the food is delicious. Service was excellent too, a little surprising to see a bunch of recent negative reviews regarding service. Our experience was quite the opposite - we were looked after by 3 different people at different times and all were friendly and attentive. When I asked what the delicious base on the chocolate cheesecake was, the waitress asked the chef, then wrote down "langue de chat" on a piece paper, upon realising that her pronunciation was probably not going to help me. 😅 We had a good night. See less

All Looks, No Substance - When A Restaurant is Designed for The Likes Chef and owner Perry Hill needs to realise that it only takes 1 visit to get the photos for Instagram and there is no reason for a second visit. I made a booking at The Botanica to follow on from my visit at Sol Spa. Since we were running 10 minutes late, I call the restaurant 3 times to inform them to avoid the $35 per person cancellation fee, for which they already had my credit card details. Nobody picks up. When we arrive the staff member who greeted us laughs and admits they don't pick up the phone. Questionable behaviour in my opinion. We are seated and both of us notice we have the breakfast menu instead of the lunch menu. I make multiple attempts to get floor staff attention to get the correct menu. It is only when I raise my hand and wave that someone comes over. When I tell the man that it is the wrong menu, he tries to argue that it is correct and I am forced to flip the pages to show him as he is convinced the booklet will have the lunch menu inside. I am a little offended that anyone would imply I can't read. At least he switches our menu for the correct one. We patiently wait for someone to come over as we are ready to order. I try to catch any floor staff's attention, but they avoid eye contact. We realise that we have been waiting for 30 minutes for someone to take our order because we checked in on the NSW Service App which has a timestamp. I have to wave to get the attention of the same man. He informs me that another staff member will come over. I watch as he walks over to let her know we are ready to order. Being ignored for 30 minutes indicates discrimination or that this lady prefers we leave rather than having to actually work during her shift. We order our food. I am served my mussels but the soup is lukewarm and I only get 1 slice of bread. What a joke, when have you ever gone to a restaurant that charges $36 for a serving of mussels and they only give you 1 slice of bread? My local Italian restaurant gave me 5 or 6 slices and they have better customer service. So I request a further 2 slices and the lady comes back with 1. I'm still starving. I am keen to try the desserts since the social media photos look nice. Fatal mistake. I am charged $16 for the panna cotta. It seems the staff and owner realised that people like to take topshots of the food, thus the depth is not important. Look closely at this photo and you may see that the panna cotta was about 3mm thick. From personal experience I can tell you it isn't even that great. It is vanilla flavoured not gold leaf. Why so stingy? This may explain why none of the elderly people from the retirement home 5m away were visiting in the afternoon. They probably realised a long time ago that this restaurant isn't worth a return visit. On the final straw, I don't want to spend time trying to wave down the staff to get my bill so both my friend and I get up to go to the counter and pay. We see there is no one at the counter so we stand between the counter and the kitchen area where 3 staff members are standing and chatting to the kitchen staff. We turn to look and wonder if anyone would bother walking over to the counter as we are clearly about to leave and want to pay our bill. Nope, no movement. I see a young blonde woman walking down the hallway, past us (diverting her eyes) and towards the other floor staff. One of the women talks to her and the blonde lady has to turn back, let us know we need to pay at the counter and serve us there. She has the audacity to ask us if we want to leave a tip. No, I do not as I am fuming at being treated like second class citizens. I recommend Perry Hill monitors the floor staff by sending in mystery diners to evaluate staff performance. The least he could do is regularly train them or simply get more professional staff who are committed to good customer service. See less

An enjoyable spot to have lunch in a beautiful room. I can see that some previous reviews mention that the staff are rude. This was not our experience at all! The staff were friendly, knowledgeable, and were excited to be opened again. The food was ok for the price, some things could have been a bit more flavourful. The champagne and wine was great < 33 See less