This morning my family and I, seven of us went to the Coffee Club Gungahlin for brunch on the 28th February, 2021. We have ordered 7 dishes and 7 drinks at 11:30am.
Every dishes and drinks ,came except the kids meal which is the kids size Avo toast with hash brown. One of the waiters has been told the issue and he has informed the kitchen about it. However, the kids meal has still not arrived for 45 minutes wait since we order when the rest of the table already finished their meal.
We didn’t have a choice but to request a refund for the kids meal. The front-of-house staff named Koby has been informed the problem and he talked to his manager named Katrina. Katrina told us the meal has been sent out and her attitude was unfriendly. It was not until one of my family member came to the counter to confirm that the meal wasn’t received and that I expressed my disappointment, she finally apologized.
Very disappointed and definitely not coming back. See less
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