We were shocked by the staff member that rudely approached my 11 year old son and told him the purchase he made outside the shop could not be eaten in store and that he can pack it up or eat it outside. For goodness sake it was a sushi roll.
We spent a large amount of money at your shop on breakfast food, coffees, juices and a milkshake. Not to mention a croissant which this child didn't want or eat.
No where on your website or even in store does this address this issue. It was the way you approached the situation and spoke to him.
You need training on customer services and how to correctly deal with these issues when they arise.
We will not be stepping foot in your shop again, let alone recommending it. See less
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