Used to love this Cafe and come frequently.
Ordered 4 drinks after a day of shopping. We were told to use the QR code to order. The service was so terrible... I will not be coming back ever again. I'm embarrassed that I actually recommended this cafe to friends.
Drinks went to the wrong table. Wait time between drinks was 30+ minutes with no explanation. Had to ask for drinks multiple times and was vaguely told it's coming. Asked for a refund and raised a complaint. Staff says maybe the QR system doesn't work, then walks away without telling anyone the problem or getting our drink organised. Requested a refund, no one came to process it. Had to walk to the bar to ask for a refund, to be told it's almost ready 1 minute. We see him proceed to make the drink AT THAT POINT. Finally last drink arrives.
For context it was end of the day, fairly quiet, no food being served- only drinks, 5-6 staff walking around not communicating and often not doing much... there was really no excuse. See less
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