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The Palm House

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Italian restaurant

Townsville, QLD

3.4
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About The Palm House

Italian restaurant

What people love
Italian restaurant
Reviews
Pete Cherrett Jul 24, 2021
Great food, excellent staff in a great open and spacious venue. Highly recommended. Best banquet in Townsville See less
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Lynda Nielsen Jul 23, 2021
Was not worth the speeding fine to keep our spot in the reservation. Waited half hour to be served by the waitresses. The seafood was not fresh whatsoever and there was not even spare serviettes to wipe your hands or a bowl of water in the middle of the table. Had to remove our own plates we had used before we could even get more food. What was supposed to be hot food was absolutely cold and the salads and cheese platter food looked like it had been put out the morning of and was absolutely disappointing. No cups for water out. They had no butter for the bread and had to constantly ask staff for things at the serving stations because they hadn't restocked anything. Staff where we were sitting were consistently talking and mucking around at the bars and not attending customers needs. Would I recommend. ..... I would never come back and will be telling friends and family. See less
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Megan Baartz Jul 23, 2021
Great location pitty about the food.... Cold food and cheeses left out soggy fruit old. Very disappointed See less
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Ms Jay Jul 09, 2021
Best bruschetta ever. Now that it's closed please add that bruschetta to the quarterdeck menu See less
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Antonio manera Jun 13, 2021
Some of the worst service I have ever experienced. Hardly any patrons yet meals were slow to come out, wasn't served at the same time and food was flavourless. Antipasto dishes left on the table as mains were served along with old drink glasses when the new drinks served. Keep an eye on your bill, as dishes returned as not satisfactory for a restaurant at the calibre will probably still be on the bill. Even after complaining to the chef and the head wait person, service didn't meet any expectations of what you would expect to pay. Do yourself a favour, try somewhere else. See less
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melissa Avery May 22, 2021
Ordered the cabonara the spaghetti wasn't cooked sent it back got another one and sent that back too wasn't cooked either pasta was still hard. See less
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Alan Stons May 09, 2021
Great food choices, the pizzas looked amazing but we had pasta dishes ourselves. Both meals were very good. Had the Nutella Calzone for dessert and that was amazing. We had a lovely young man called Mebin as our waiter and he was very helpful and friendly and very easy to talk to. Wish there were many more people like Mebin. See less
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David Hasell Feb 13, 2021
The food is really tasty, but the table service is so bad. Everyone is really friendly but it's disorganized and the staff look flustered. I have been twice and both times the bill had errors in it. If the service was improved so would the review. See less
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Sandra Saunders Dec 13, 2020
Epic Fail! From the table being too small to our wine being spilt all over our pizzas it was not good. There was 4 of us at a round table and we literally had to place our food on the seats beside us as they did not fit on the table. Pizza towers are needed for the middle of the table. The waitress spilt a whole glass of wine over two of the guests and into the pizza trays so we were unable to finish the pizzas as they were soggy after this. There was no compensation offered for our pizzas being ruined. Very unprofessional and disappointing. See less
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Carl Wilson Nov 04, 2020
Hands down one of the best buffets in QLD. Very fresh prawns and mussels. Need to book in advance because it is very popular with the locals. Lots of other staple main courses available on the buffet, along with some delicious desserts. Highly recommended! See less
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Claude B Sep 23, 2020
Good breakfast buffet in Townsville! Nice view and ambience, with a moderate array of options available, with gluten-free and vegetarian options available. Staff and service was good. Overall a pleasant experience! See less
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Allen Lane Mar 31, 2020
We were sat outside in a quieter spot and given time to catch-up, grab photos etc. before the drinks orders were taken. We spent quite a while chatting before gradually starting to head up for some nibbles to share. As time passed, the guests moved through various courses of sea , salad, mains and desserts. Everyone had a great time and the food was fantastic. The service was pretty good too, with about six different staff calling on us at various times. See less
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gary butcher Oct 27, 2019
My wife and I haven’t be to Townsville for about 8 years. The last time we ate in this restaurant it was called Aqua. We gave The Palm House a go tonight and were very impressed. The staff were extremely polite and professional, the food fantastic. What a great team, congrats to the management. Cheers Gary See less
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John Brown Sep 23, 2019
Delicious! I don’t know why this restaurant has such bad reviews. We found the staff extremely attentive and friendly. The restaurant is really pretty. We had a lovely booth. The food was amazing.Going by the T.A.P.A.S. being Taste, Atmosphere, Presentation, Appeal, Service. So breakfast roughly $30 p.p is a buffet restaurant including omelette station waffles the whole lot really. See less
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N. Vercueil Jan 03, 2019
The food was so good! Always going back the place is a gem and high class See less
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+ 10 reviews
+ 10 reviews
FAQs
Does The Palm House offer takeaway?

Yes, The Palm House offers takeaway services. However we encourage you to call us first.

Where is The Palm House located?

Its located at Sir Leslie Thiess Dr, Townsville QLD 4810, Australia

About The Palm House

Italian restaurant

Contact Details

Sir Leslie Thiess Dr, Townsville QLD 4810, Australia
+61 7 4722 2261
Opening Days
The Palm House is open 7 days a week ( Thursday to Wednesday). Please contact the business for actual opening hours.
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