Had high tea here this morning with my husband and two kids (both primary school age). I booked two adult high tea and one kid set thinking that would be enough food for us to share without waste. They brought us four adult portion sets of food without checking or confirm with me before the food arrived on our table. I didn’t protest thinking worst case scenario we will take away surplus items. However, when settling the bill I was told they couldn’t let food leave the hotel?! Food I didn’t order but paid for nonetheless! The quality of the food is pedestrian at most, the savoury items are quite unpleasant and after a taste of each item, most of the food were left untouched. The sweet items are made of poor quality ingredients and are more comparable to something you would expect from a local bakery not a pastry chef from a five star hotel. The tea pots were cafeteria style stainless steel ones, plus old and dirty. The tea were blend and tasteless, even the milk was watery. Only blackberry jam in buffet breakfast portion jars for the scones, which is bizarre and again missed the mark. I have to say this is the worst high tea I had in five star hotels or anywhere, wouldn’t recommend. See less

Overall the high tea was disappointing. Food: Most of the food tasted like it had been in the fridge for a substantial amount of time. The hot food components could have come out of a frozen packet from coles/woolies. Tea: The tea itself may have been stale because there was hardly any taste despite steeping for a long time. Service: The staff were polite but a little disorganised, they couldn't find our booking then informed us our booking was for a la carte despite the web confirmation clearly stating high tea. Also there was no explanation of the food items, but I wasn't overly bothered by that. The building and seating area were very nice. See less

Such a beautiful high tea experience. I was so impressed with how well they catered for a vegan diet! The service was fantastic and the staff were very helpful and accomodating. Highly recommend See less

We had high tea for five. The food is beautiful, but it was served on thick, brown stoneware. The tea was watery and tasteless and again served in thick, brown stoneware. High tea is supposed to be served in and on white fine bone china only. It can be vintage or new fine bone china. Anything else just isn’t high tea. So disappointing. See less

High Tea on a Saturday afternoon was a very enjoyable experience. The table was set up nicely and well in advance of our arrival (I arrived early due to allowing extra time because of the nearby protestors). The staff were very attentive and helpful. The food was very tasty and there was plenty of it for each of us. Our staff attendant came back often enough to check if we needed anything else, but not often enough to become intrusive on our experience. The setting is beautiful and relaxing. The only issues were the protestors trooping through the tea lounge to use the toilets - subsequently making the toilets stink like a public toilet - but what could the staff do about their use? When the horrible protestors have proven they get both unreasonably antagonistic and abusive when challenged, and the police were over-committed elsewhere, I don't blame the hotel at all for allowing them to use the toilets if they didn't cause an issue. The tea menu was extensive, however like previous reviews, it would have been helpful to have a description of the flavours, as 'Australian rainforest' doesn't really help you choose. One star lost for lack of detail in the tea menu as well as toilet cleanliness. But highly recommend this high tea otherwise, when there aren't a pack of incoherent protestors ranting like whiny children nearby. Food was excellent. Drinks were prompt and plentiful. Service was excellent. Atmosphere (lowered due to protestors) was good. See less

Fantastic start today - sharing high tea at Hyatt with my Sweetness and Rosie! Thanks again Ladies, I hope you enjoyed today! See less

We had an early session for tea so it was relatively quiet. There were two staff and both were friendly and accommodating. The food was ok and overall neatly presented. The downside was the tea was surprisingly mild and watery in flavour despite steeping for a while..not sure why. The staff also could have better explained what we were eating as well as have a better knowledge of the different teas on offer. The menu does little to explain what the different teas are as they just have trendy names like 'Canberra breeze' See less

Staff were wonderful in finding us a table as we decided at the last minute (without a booking) to have high tea. Beautiful old worldly atmosphere with service to match. Amazing selection of savoury and sweets. See less

Went to high tea to celebrate a friend's birthday. The setting is gorgeous, as is the food. One of our party had a food allergy, and the staff put together a special plate for them - no trouble at all. See less

The Tea Lounge at the Hyatt Hotel serves a fantastic High Tea! The food was amazing and our server Binod was attentive, kind & very professional when attending to our needs. He made my family and I feel very comfortable and welcomef which made our experience such a pleasent one. See less

Awesome experience at The Tea Lounge at Hyatt Hotel, Canberra. We didn’t have a booking this morning, but they still managed to get us in really quickly. Elle was our table staff and she was friendly, helpful and very efficient. The food was beautifully tasty, presented well, and the savoury and sweets were equally delicious. The sparkling Rosè was very nice, and we loved the huge range of teas to choose from. See less

My experience with high tea at the Canberra Hyatt was not bad by any measure. It was simply not good enough to justify the high price. When I visited with my family yesterday, almost everything was just a little off. When we arrived, I asked if sitting outside would be nice, only to be told that our seats were already reserved inside. I wondered to myself why a change could not be arranged in light of the fact that the place was practically empty on a Friday morning. Ultimately, however, we were given no choice. Our seats were apparently set in stone. The funny thing is that some random person was already sitting in our seats. That's no big deal at all, however, if someone is able to sit in our reserved seats, why would it be impossible for us to simply change our seats to an outdoor setting? We were never given the opportunity. Once the other customer was relocated and we sat down, the wait staff asked us if we had any dietary restrictions. I was a bit surprised by this question because we had entered dietary restrictions into the online reservation form. Moreover, someone from the hotel called us several days before to confirm dietary restrictions. Had the staff not received the message? Was there a communication breakdown? Whatever the case may be, I was not impressed with the service in this respect. // We thought it was curious that the food began to arrive before our tea orders were taken. I had to specifically ask for the wait staff to take our tea orders before they actually asked us what we wanted. Visitors to this establishment should be aware that the tea menu is extremely unusual. I myself am interested in the origins of teas and their brewing techniques, however, none of this information is provided. In fact, almost all the teas have a cute, localized name. Whether the tea is from Assam or from Celon or from someplace else, cannot be determined from the menu alone. The food was good and we were provided quick and delicious replenishments. The hotel did not provide strawberry jam for the scones. When it asked about it, the staff said they might have to ask the restaurant down the hall if I really wanted some. Why it would be an inconvenience for them to walk 20 m down the hall to ask the restaurant if they had strawberry jam is a mystery to me. It seems like an obvious thing to do for a customer, however, they seemed unwilling to take that extra step. In order not to embarrass my family, I didn't press the issue. It's worth mentioning, that the food provided as part of high tea was generally delicious and plentiful. The tea and coffee is unlimited. We found, however, that it was sometimes difficult to get the attention of the staff to make additional orders. In fact, we felt somewhat neglected by the staff. They were helping other customers get one or two coffees and maybe a small side dish while we, who were paying $75 each, were not getting much attention at all. Ultimately, I did not complain because I did not want to make a scene, nor did I want individual members of staff to feel like they had done something wrong. I don't think they had. It was simply an underwhelming experience. It was not worth the high expense nor did it meet my expectations of a very special experience for me and my family. I hope the hotel will improve to satisfy future customers. See less

Very disappointed. I've been many times and thoroughly enjoyed the Hyatt Tea Lounge high tea buffet- and look forward to attending every time. Last weekend I was told we only get the food included on the stand and no additional tea. This would have been fine if friends of mine weren't told differently a fortnight ago and received plenty of food top ups as requested. Five of us left feeling hungry and unsatisfied for the price. Very disappointing. See less

Absolutely awesome 2 hrs . Unlimited tea and some really mind blowing flavours. Sticky date pudding tea is definitely one to try . Food was delightful and we were absolutely full to the brim when we left . A complimentary glass of bubbles is also on offer ,try the pink one !!!! See less

$68 per person for unlimited high tea, including barista-made coffee and GIANT teapots, was such a terrific experience. Spent a lovely few hours here; service was polite and efficient and food stations were regularly topped up. Would recommend to anyone keen to try out a high tea experience. See less