Took my grandmother here for her birthday lunch. My grandmother called ahead to let them know my grandfather is Coeliac and needs a gluten free meal. When we ordered she also said gluten free meal. Meal comes out and we’re eating. Waitress comes over and says “the chips aren’t gluten free, but I can arrange for a bowl of gluten free chips to come out”, acting as if him being gluten free is a CHOICE.
When I explained the situation to the waitress she was very very rude! Acted very nonchalant about my 86 year old grandfather having been food poisoned. Waitress also slammed the till in anger after I explained why she needed to be more careful in the future for customers with Coeliacs disease.
Manager of the place afterwards approached us and “sorry, I wasn’t there at the time, and the waitress didn’t know the difference”. People who work in food industries should have a basic understanding of food allergies.
They were very blasè and didn’t take accountability seriously regarding my grandfathers allergy. Seriously POOR attitude and service! I do not recommend this place at all. See less
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