Prior to writing this review I sent two emails to the business, with attached photos of the food and received no response. I am a repeat customer of many years and have always been happy with home delivery and when I have come to the shop to place an order. I have brought visitors from overseas and also friends from Canberra to the Halal Pide House.
Last Saturday, I ordered home delivery, the order was placed at 6:48 p.m. and was not delivered until 8:48 p.m. Estimated delivery time was 7:32 p.m. when the order was placed. When it arrived, the contents of two of the dips had spilled out all over the other containers (photos attached and also sent to the business). The rest of the food was cold, some was barely warm, but on the whole it was cold. The meat in the Halal Snack Pack (HSP) was cold, dry and hard, like it had been sitting for a long time. The Pide was nice when re-heated, but it was cold when it arrived. This was a $135 order, so a whole lot of cold food covered in spilt dips.
Particularly disappointing as I called the business twice, once 50 minutes after the estimated delivery time and again 75 minutes after the estimated delivery time, they did say they would call the driver, but there was no apology for the long, long delay. As I said, no apology and no response to a polite email I sent showing how the food was spilled and also explaining how late the delivery was.
My family and I were really disappointed as dinner from the Halal Pide House was something we always looked forward to. Unfortunately, this will be our last visit. See less
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4.3
